Customer Success Consultant
Atlanta, Georgia, Us
QGenda is the leading innovator in enterprise healthcare workforce management solutions, delivering solutions for provider scheduling, on-call scheduling, room management, time tracking, compensation management and workforce analytics. QGenda serves more than 3,500 organizations in over 45 medical specialties. Leading physician groups, hospitals, academic medical centers, and enterprise health systems use QGenda to advance provider scheduling, optimize capacity and improve access to care. QGenda is headquartered in Atlanta, GA, with offices in Baltimore, MD, and Burlington, VT.•Manage implementation process in order to meet project milestones and Go Live dates.•Own all onboarding project milestones and facilitate configuration setup during active implementations.•Manage CRM and relevant documents for accounts and active implementations.•Lead training and support to new and existing customers.•Actively communicate implementation timelines to customers and QGenda internal teams.•Provide dynamic customer solutions and new implementation strategies.•Communicate feature updates and respond to customer inquiries in a timely manner.•Elevate customer usage of QGenda application by promoting adoption of new product features and functionalities.•Build a customer base of +2,300 scheduled medical providers.
