Joy Clark Email & Phone Number

Park Avenue, Montego Bay

enJoy The Journey has conducted effective training in Customer Service, Communication, Leadeship and Team Building since August 2017. The companies we have traied includes: UTECH Western Jamaica Campus, Playa Hotel & Spa, MBJ Airports Limited and The National Health Fund. Please visit our webiste to view our testimonials: www.journeybyjoy.com.

Ocean Blvd. Kingston Jamaica

Reporting to the Sales Director, I was responsible for executing the strategic objectives for the Western Region. Leading a team of sales experts who were accountable for the revenue growth, collections, postpaid and prepaid targets for the western area of the island. Key Results:• Re-organized the entire sales department to focus on high revenue customers• Revised the commission structure to attain optimum performance from the sales team• Attained 91% of customer base with debt 0-60 days• Assisted the team to drive opportunities in the ICT sector and achieve 247% ICT target• Overachieved on both postpaid and prepaid targets• Attained over 126% of GSM revenue target• Maintained Customer Contract Lock in at 97% of customer base on an ongoing basis

Montego Bay Jamaica

Reporting to the VP Corporate Sales, I was responsible for maintaining and growing assigned Corporate Accounts. My main areas of focus were providing complete telecommunication solutions and after sales service.Key Results:• Maintained current customer base while driving sales through corporate sales days and partnering with customers on their Marketing activities.• Attained over 90% of target on a monthly basis for activations

Montego Bay

Reporting to the Regional Sales Manager, I was responsible for attaining sales and collections targets on a monthly basis. My area of expertise was also in market research and surveys, sales and pricing promotions, merchandising and consumer price audits. Key Results:• Maintained 95% collections target. • Achieved over 93% of monthly sales targets• Maintained customer sales data on a weekly basis

Montego Bay, Jamaica

 Expert salesmanship quickly resulted in membership to the Million Dollar Round Table (MDRT) after only 7 months in the insurance business.  Qualified for the Million Dollar Round table for four consecutive years which resulted in life membership

Donald Sangster International Airport, Montego Bay

Reporting to the Customer Service Manager I was responsible for overseeing the check-in process, issuing departure tax, scheduling agents to cover all fights and checking off cash and ensuring on time departure of all flights. 1983-1985 Check-in Agent Reporting to the Customer Service Supervisor I was responsible to check-in customers, upsell business class and first-class seats.

Emba, Telecommunications Management, Emba

Bsc Hons, Business Administration And Management, General

Diploma, Secretarial Studies, Valedictorian & Most Outstanding Female Student

Certificate, Credit Policy & Collections Techniques

Certificate, Management Sales & Marketing