Responsible for overseeing the sales department with a diverse team of 17, ensuring all targets were appropriately set and met. Undertaking valuable commercial decisions relating to tour pricing and department costs and involved in compiling the overall department strategy and budget in line with the company vision.

Personally responsible for overseeing the operations of the wholesale department a team of circa 20 staff, based within the senior team, accountable for devising long-term department business plan and strategy in line with company objectives

Brief description of the roleI have complete responsibility for the successful operation of our range of scheduled and ad-hoc tours. The prime focus is to provide a customer experience that is second to none whilst enhancing the profitability of the brand at every possible opportunity.In order to achieve the above, I am required to manage the back office team on a day to day basis, delegate work and tasks amongst the team members and to assess and consistently review procedures within the back office to ensure the smooth operation of tours.I report directly to the Group Director responsible for S&CCT.Major responsibilities• Day to day management of the back office team.• Take a pro-active role in delivering the annual financial and non-financial Key Outcomes for the business.• Responsible for annual Performance Development Reviews for direct reports and take steps to identify, develop and increase the level and range of skills and competence.• Consistently implement and review the quality standards throughout the business.• Provide on-going training to new and existing Team members.• Work alongside the Group Director and Sales & Marketing Manager to implement, monitor and wherever possible improve the effectiveness of internal procedures and systems, focusing on the implementation of ‘best practice’ at all levels.• Deliver the highest levels of customer experience to our customer & supplier base.• Maintain and improve company profit margins by negotiating with suppliers from sales through to the operation of tours (where feasible) and assist direct reports with negotiation• Ensure that there is close collaboration and effective communication within the team on all aspects of sales and operations• Provide the Group Director with monthly reporting.• Assist in the organisation of shows and events.• Provide Cover for the out of hours phone as per the seasonal rota.• Other projects and activities as directed by the Group Director for S&CCT.

Responsible for;The creation and implementation of processes and procedures.System implementation and upgradingAnalytical reporting to directors Line managing the operations team.Facility managementSupplier relationship management.Resourcing and recruitment of staff.Deputising for the MD in her absence.

Venue Services Manager & Senior Project Manager working on pharmacutical conferences and incentives.Managed the Venue Services TeamEnd to end services for full event managementFull budget controlStaff management

COMPANY RELOCATINGSenior Account & Event Manager working with high profile companies including Landsbanki, Seymour Pierce, PepsiAmericas, Britvic, Courage, Pfizer, Frank Maloney Promotions and Charities.Day to day contact with clients and suppliers.Visiting clients with ideas for incentives / events / conferences / dinnersVenue and Destination research & recommendationsSupplying quotes and full destination / event informationEscort corporate tours where necessaryHelp with brochure and invite planning for eventsHire and co-ordinate event staffNegotiate and co-ordinate all suppliers required for eventCo-ordinate room/venue set up Oversee event budgets from £1,000 to £750,000Oversee event/conference & be on hand throughoutFinal event analysis and finance breakdown

From inception of the company implemented many of their systems and practices. Responsible for liaising with and obtaining ABTA & ATOL licenses, bank accounts, office equipment leases and staff. Also headed the conference and events department building from 2 to 15 staff. When company closed I was responsible for liaising with the liquidators in the closure procedure.Management of all staff including employment and trainingKeep diaries for director & senior staff Arrange & implement internal & external sales, operations & director meetingsFilter phone calls, e-mails & correspondence for DirectorsDay to day contact with clients and suppliers.Visiting clients with ideas for tours / events / conferencesHelp to organise and take part in sales exhibitions.Supplying quotes and full destination / event information.Overseeing reservations department, and the general procedures of a very busy office.Oversee all bookings for flights, hotels and ground agents including price negotiations.Oversee all accounting matters including daily banking, budgets, cash-flow, costings and monthly management figuresOversee the ongoing development of the booking systemProduct development, hotel, resort and venue inspections Organise and escort familiarisation trips for clientsAttend events and conferences to ensure smooth runningBe on emergency 24hr call Oversee analysis of tour / event / conference and report to managing director & client

OFFICE RELOCATED TO COVENTRY