* Processing in EPIC system drivers, also in carrier's system. Email price to Insured and tell them to let me know if ok to be added. No changes have been made. Once Insured agrees, email confirmation to Insured confirmation that driver was added and file in Epic. Also, email to carrier with change request, driver's license that driver was added with effective date.* Process endorsements in carrier's website and if Insured agrees to price, process in Epic.* Process binds

* Switchboard Operator for Internet and 3CX Phone system

* Enter new submissions.* Process cancellations, reinstatements and Non-Renewals.* Run loss runs as requested by agent.

* Call non Covid-19 patients with proprietary Genesis system. Verify patient information in Covid-19 patient portal. Read DOH scripts to patient from Panviva system.* Indicate call completion code in the Genesis system upon call termination as well as annotation of the portal call record with pertinent notes.* Receive incoming calls from patients that were Covid- negative for additional information referral and follow-ups.

* Process cancellation & reinstatement notices.* Verify premium finance notices and log in Concept system. Verify cancellation notice with finance company to check status.* Notify insurance agents and accounting department of policy cancellations.* Update information on drivers assigned to policies as needed.

* Assist agent in operation of small, two-person insurance office.* Deal with insured's on the telephone, in person, and via fax to provide quotes for automotive and home owner's insurance products.* Provide quotes as requested to insured's.* Provide policy information as requested to insured's.* Provide completed policy packages to Agent for binding submission.

* Process policy endorsements, cancellations, reinstatements & non-renewal notices.* Notify insurance agents and accounting department of policy cancellations.* Compare information from application to criteria for policy reinstatements, approve reinstatements when criteria met.* Worked in Underwriting Support / Policy Services group 2002-2007, supported all aspects of multi- faceted commercial insurance business.* Worked with Concept, Lincoln General, and Duck Creek computer systems, support Florida Surplus Lines programs.