Joy Copin Email & Phone Number

Walker, Michigan, United States

Responsible for administering new employee on-boarding and orientation, coordinating employee benefit plans, attendance and PTO hours.

Promote natural healing by stimulating the reflex areas in the foot.I still work with friends and family.

Kansas City, Missouri, United States

Perform Original Entry and/or Data verification functions on Information Returns on the SCRIPS system as well as minor transcription of information into a computer programInput data into an inventory tracking system and input entity changes, such as name and address changes, on a computer systemProcess requests for a variety of products such as transcripts and utilize automated tools on a computer systemPerform general clerical work including filing, sorting, batching, or grouping documents.Receive mail from incoming deliveriesRetrieve documents from files, file documents, associate documents with existing files.Stamp documents with information such as received dates and numbersPrepare documents for scanning according to instructions, including but not limited to carefully removing all staples from the document, and repairing rips, tears, or large holesPrepare paper tax returns for numbering and transcription, pen and ink changes on paper returns as well as other job-related duties as assignedPerform other job-related duties as assigned

Collaborate with clients and vendors to fulfill transportation and production schedulesProvide tracking and tracing, rate quotes and special request for clientsNegotiate rates and procurement of carriersDrive continuous improvement for Best-In-Class service

Grr Airport, Grand Rapids, Mi

Oversee daily operational functions at GRR airport location, including:Workforce- schedule adequate staff coverage, hire, mentor and train new personalCustomer service- resolve customer request and issuesSales- practiced, observed and recommended suggestive selling techniques to increase sales (4k rentals and 800K monthly revenue) Fleet maintenance- accurate reporting of daily and hourly reservation/return counts, preventative maintenance to ensure safe, clean vehicle availability for rental

Grand Rapids, Mi

Managed questions, schedules, delivery and routing issues with external customers and contracted drivers.Assessed, diagnosed and resolved customer concerns or complaints in a timely manner while ensuring excellent customer service.Initiated orders, replacements, changes or corrections to orders.Field agent for local site, worked with corporate, customer and insurance company to resolve and minimize damage claims.

Grand Rapids, Mi

Administered, monitored and recommended, Training Solutions and Grant budgetsReviewed and analyzed financial and statistical data and reports, provided management reports and recommendations for internal controls and improvementsResponsible for deposits, reconciliations, journal entries, billing/accounting functionsPerformed contractor audits to ensure grant partners' compliance with federal guidelines

Grand Rapids, Mi

Interviewed clients to determine suitability for federal/state government program requirementsProcessed and maintained confidential client informationCollected data to ascertain program effectiveness, reported quantity and quality of servies provided and recommended solutions to improve program success

Grand Rapids, Michigan

Effectively and efficiently managed an active case load of 400 clientsHelped clients to modify attitudes and patterns of behavior through educationFacilitated weekly orientations, workshops and presentations

Provide excellent customer serviceFiling, data entry and billing/invoicingTrim and assist with order fulfillmentAssist with special projects

Honorable Discharge

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Business Administration (Bba), Business Administration