Joy Dennis Email & Phone Number

Ohio, United States

Includes a wide range of responsibilities that require interacting and problem solving with persons throughout Pearson-- Customer Service, Warehouse, Credit and Collection, Inventory Planning, all phases of Marketing and Sales, Product Development, Finance, Contracts, other Curriculum units, Higher Ed, the International Department, and our customers. •Provide key support for National Accounts, Dealer Sales & Supplemental Sales•Troubleshoot customer issues and coordinate efforts for… Show more Includes a wide range of responsibilities that require interacting and problem solving with persons throughout Pearson-- Customer Service, Warehouse, Credit and Collection, Inventory Planning, all phases of Marketing and Sales, Product Development, Finance, Contracts, other Curriculum units, Higher Ed, the International Department, and our customers. •Provide key support for National Accounts, Dealer Sales & Supplemental Sales•Troubleshoot customer issues and coordinate efforts for a successful resolution•Manage restricted product requests and held orders (out of policy free items discounts, or reduced shipping/handling.)•Act as point of contact for unique accounts or orders.•Support sales with information on product, marketing collateral, sampling solutions, bundling and customization for increased sales, processes and procedures.•Known as the “Person to ask when you’re not sure who to ask” Show less

Includes a wide range of responsibilities that require interacting and problem solving with persons throughout Pearson-- Customer Service, Warehouse, Credit and Collection, Inventory Planning, all phases of Marketing and Sales, Product Development, Finance, Contracts, other Curriculum units, Higher Ed, the International Department, and our customers. •Provide key support for Custom Solutions, Dealer Sales & Supplemental Sales•Troubleshoot customer issues and coordinate efforts for… Show more Includes a wide range of responsibilities that require interacting and problem solving with persons throughout Pearson-- Customer Service, Warehouse, Credit and Collection, Inventory Planning, all phases of Marketing and Sales, Product Development, Finance, Contracts, other Curriculum units, Higher Ed, the International Department, and our customers. •Provide key support for Custom Solutions, Dealer Sales & Supplemental Sales•Troubleshoot customer issues and coordinate efforts for a successful resolution•Manage restricted product requests and held orders (out of policy free items discounts, or reduced shipping/handling.)•Act as point of contact for unique accounts or orders.•Support sales with information on product, marketing collateral, sampling solutions, bundling and customization for increased sales, processes and procedures.•Known as the “Person to ask when you’re not sure who to ask” Show less

Similar to my current position (change was due to reorganization) but the PLG position included product/sales training and support for new sales representatives.