Joy Devasia Email & Phone Number

Mobile number +91 9880831202. A competent professional with over 30 years of experience of which, almost 20 years of experience in BPO Operations / Delivery, Transitions, Solutions, Process Transformation & automation and Site management. Currently managing over 2000 FTE s, providing Business Possess services for multiple large clients. These services are provided from multiple onshore, offshore and nearshore locations.Adroit at ensuring prompt resolution of employee grievances to maintain very high employee satisfaction. Extensive experience in Strategizing & implementing business development strategies, enhancing operational efficiencies through transformation, innovation and automation with the focus on Cost & Profitability as the P&L owner.An effective communicator with exceptional client relationship management skills and ability to relate to people at all levels.Major ACHEIVEMENTS:Received the "Excellence in Delivery Leadership" from CEO in May 2023 in an annual eventAwarded “Lean Team of the year” in the 2017 Annual awardsAwarded “Break Through Deal of the year” in 2016 Annual awardsAwarded “Best CSR team” for the site in the 2016 Annual awardsMember of Internal Compliance Committee (ICC) - Trained and certified.Member of the Disaster Recovery Management Committee (DR) responsible to declare BCP for the site

Listed skills include Bpo and Insurance.

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  Dr. C. V. Raman University, Kota Bilaspur

  Business/Commerce, General