Joy Dizon Email & Phone Number

Baguio City, Cordillera Admin Region, Philippines

Provides travel advice and solutions—a critical customer touch point for delivering on our IHG brand experience. A brand champion, taking pride in using every customer interaction to educate guests about our brands and products. Makes creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty. Passionate about learning and developing themselves to be the best in an ever-evolving role.

Greater Vancouver, British Columbia, Canada

Oman

• Design and update lesson plans for all programs conducted in training • Design and produce training programs, manuals, handouts, workbook, examinations, assessment and associated materials relevant to programs• Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services• Reviewed and edited all training materials for accuracy and company policy compliance• Evaluated success of training programs and recommended improvements to… Show more • Design and update lesson plans for all programs conducted in training • Design and produce training programs, manuals, handouts, workbook, examinations, assessment and associated materials relevant to programs• Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services• Reviewed and edited all training materials for accuracy and company policy compliance• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness. • Deliver service training as operational required • Liaise with Manager of Service Training to ensure consistency of the information contained in Service Training Materials and Manuals • Ensure that the Training Programs and Development projects are completed on time • Researched and obtained relevant course materials to achieve training objectives• Conducted training courses and prepared videos for long-term use.• Analyzed effectiveness of training programs at all levels and recommended updates• Created in-depth training manual for all employees• Evaluated success of training programs and recommended improvements to upper management to enhance the effectiveness• Identified key areas that could use improvement and implementing new processes, which increased efficiency• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork• Conducted orientation sessions and organized on-the-job training for new hires• Developed surveys to identify training needs based on projected production processes and changes• Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success Show less

Oman

• Serve food and drinks as well as to sell duty free products such as perfume, cigarettes, alcohol and gifts • Ensuring that the highest level of customer service is being provided to all passengers by cabin crew while making sure that safety procedures are being followed at all times • Keep up to date with all safety procedures and be ready to act in case of an emergency, such as an evacuation of the aircraft • Provide feedback to staff members and suggestions as to how to improve… Show more • Serve food and drinks as well as to sell duty free products such as perfume, cigarettes, alcohol and gifts • Ensuring that the highest level of customer service is being provided to all passengers by cabin crew while making sure that safety procedures are being followed at all times • Keep up to date with all safety procedures and be ready to act in case of an emergency, such as an evacuation of the aircraft • Provide feedback to staff members and suggestions as to how to improve performance or service • Completes detailed reports and verifies all safety procedures are followed Show less

Oman

• Identify training needs by evaluating strengths and weaknesses • Translate requirements into training that will groom employees for the next step of their career path • Develop or oversee the production of classroom handouts, instructional materials, aids and manuals • Direct structured learning experiences and monitor their quality results • Deliver training courses • Assess training effectiveness to ensure incorporation of taught skills and techniques into Trainee’s work… Show more • Identify training needs by evaluating strengths and weaknesses • Translate requirements into training that will groom employees for the next step of their career path • Develop or oversee the production of classroom handouts, instructional materials, aids and manuals • Direct structured learning experiences and monitor their quality results • Deliver training courses • Assess training effectiveness to ensure incorporation of taught skills and techniques into Trainee’s work behaviour • Periodically evaluate ongoing programs to ensure that they reflect any changes • Stay abreast of the new trends and tools in Trainee development Show less

Oman

• Greeting passengers as they board and exit the plane • Showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled • Provide personalized service to Premium Class guest as per company procedures • Provide service onboard the aircraft with consistency and quality • Checking the condition and provision of emergency equipment and information for passengers • Demonstrating emergency equipment and safety procedures… Show more • Greeting passengers as they board and exit the plane • Showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled • Provide personalized service to Premium Class guest as per company procedures • Provide service onboard the aircraft with consistency and quality • Checking the condition and provision of emergency equipment and information for passengers • Demonstrating emergency equipment and safety procedures • Administering first aid • Dealing with emergencies Show less

Pasay, National Capital Region, Philippines

• Provides information and offers assistance to the flying public or guest • Helps customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs • Assists passengers with check-in, issues ticket, provides flight information, checks baggage and solves ticket-related travel problems • Check boarding passes, upgrade seats and reissue tickets when a flight is overbooked

Ortigas, Manila Philippines

• Answer telephones and transfer to an appropriate staff member. • Create and modify documents using Microsoft Office. • Perform general clerical duties to include but not limited to photocopying, faxing, mailing, and filing. • Maintain hard copy and electronic filing system. • Research, price, and purchase office furniture and supplies. • Collect and maintain PC inventory