Joy Dolan Email & Phone Number

• Proactively support a team of six European Regional Sales Directors in acquiring and closing business deals with existing and new customers • Customer relationship marketing throughout the order process and resolution of any commercial problem • Co-ordinate all aspects of order fulfilment & service provisioning at all stages, ensuring accuracy of each step of the process, reporting directly to the Regional Sales Directors and Regional Sales Operation Manager• Working closely with the Regional Sales Director responsible for BT, Intelsat’s largest European customer across all business units, attending and assisting in customer meetings • Provide customer continuity for the Regional Sales Directors when they are on business trips or on vacation

• Became the focal point for all German and distribution customer calls through a direct dial customer help line, progressed from a contractor in Order Management after one year having been responsible for looking after Siemens world-wide and various European channels • Managed first line customer support & assistance in German• Project management responsibility of all customer service activity in Germany, Austria and Switzerland via Vantive • Human resources management through the assignment of engineers to installations, fault and preventative maintenance calls. Ensured all contract requirements, including response timesmet. Evoked escalation where necessary • Operation of Video Conference test systems to provide field engineers and customers with network, video and audio checks. Liaised support activities with other departments of the company, as appropriate• Provided cover for the UK Customer Support Representative when required

Germany