Pawrent to: Hodor, Cakes and Figgy, wife to Jonah and Sourcing Recruiter at SWA!I LUV new connections. Regrettably, I am unable to respond to all messages I receive. However, please use the links below to assist in your goal of becoming a Southwest Employee.Be sure to join our Talent Community and sign up for job alerts:https://careers.southwestair.com/jointalentcommunityFor our Campus Reach page and for information regarding college internships visit: https://careers.southwestair.com/campus-reachFor aspiring Pilots check out our Destination 225 page:https://careers.southwestair.com/D225With that in mind, it may be helpful to know, signing up for job alerts can help you tremendously if you are looking out for a specific job here is a job aid to assist: https://community.southwest.com/t5/Knowledge-Base/Setting-Up-Job-Alerts/ta-p/123138A common question I receive is "Hey I have applied, and now the job is no longer online. Did I miss the opportunity?" Once the job is no longer online and available for people to apply that is the time our recruiters will begin to go through the requisition to decide who will be going to the phone interview stage. With that in mind, times can vary. If its a high volume position (think Flight Attendant or Customer Service and Support) your times will likely be a lot longer compared to filling a 1-2 headcount corporate position. However, we just ask for your grace and patience as we go through application in the order they were submitted.
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Sourcing RecruiterSouthwest Airlines Jul 2023 - PresentDallas, Tx, UsPartner with my corporate recruiter partners and HRBPs to strategically find talent. In 2024, primarily source and ID analytical talent for upcoming commercial roles for our commercial initiatives in our Revenue Mgmt and Vacations teams. -
Associate Sourcing RecruiterSouthwest Airlines Jun 2021 - Jul 2023Dallas, Tx, UsPartner with our corporate recruiters and our hiring managers utilizing boolean strings and leveraging referrals, to find and present top notch, diverse candidates for the following departments: Marketing, Southwest Business, Southwest Vacations, People and SWA-University, General Counsel, Revenue Management, Controller groupTools used: Microsoft Suite, Indeed Recruiter, Linked In Recruiter, Phenom, Workday, iCims, HiredScore, Talent NeuronYou may also catch me most Tuesdays at 12 Central Time hosting, or being behind the scenes of our weekly Southwest Airlines webinar that we host each week called "Career Connections." We hope to use this time on CC to highlight current or upcoming postings or giving practical tips on interviews, resumes and even when is the best time to apply! Further, we love to spotlight and celebrate different DEI topics.
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Customer Relations Closer (Writer)Southwest Airlines Oct 2019 - Jun 2021Dallas, Tx, UsRespond to escalated written complaints promptly with DOT compliance in mind. Utilized: TLC, C360 (Sales Force) and multiple SWA in-house softwares
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Customer Relations Multichannel RepresentativeSouthwest Airlines Sep 2018 - Oct 2019Dallas, Tx, UsProvide legendary Customer Service and win/win solutions for external Customers.
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Mentor CoordinatorMercy Street Aug 2013 - Aug 2018Dallas, Texas, Us• Recruit and follow up with volunteers regarding the applicant process• Provided ongoing guidance and encouragement to volunteer mentors throughout the course of the mentoring relationship• Assisted mentors in understanding bias, privilege • Planned and led mentor trainings to ensure volunteers were having a positive and healthy relationship with mentee• Planned and led student events to assist in career aspiration and goals• Nurture local school staff with encouragements, events, catered meals, and handwritten notes• Ensure events are meeting volunteer and student needs with follow up surveys• Lead weekly group of high school students on leadership skills• Educate best practices to staff on trauma and counseling referrals• Document data regarding all volunteer relationships and life events in Salesforce for reporting -
Counseling Practicum StudentThe Center For Integrative Counseling And Psychology Jun 2017 - Dec 2017Dallas, Texas, Us• Provided therapeutic services at three different sites working with clients from ages 6 to 50.• Participated in individual and group supervision and assisted PCC in expanding services to other organizations.• Maintained proper documentation for at-risk clients and followed laws and ethics regarding mandated reporting. -
Compliance CoordinatorBrighter Tomorrows Mar 2013 - Aug 2013• Input documents from case managers on each client.• Maintained confidentiality of all records and locations of the shelters and reported all records needed to Health and Human Services.
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Family Service ProviderSelf-Employed Dec 2011 - Mar 2013• Provided physical and emotional care for special needs inclulding children with Autism, sensory disorders & cochlear implants.• Founded and developed a business as a family service provider and developed new business relationships and trust from more than 25 families in the DFW metroplex.
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Team Leader- The World RaceAdventures In Missions Jan 2011 - Nov 2011Gainesville, Georgia, Us• Raised over $19,000 for trips abroad for an 11-country expedition designed to bring valuable resources to communities in need.• Regularly communicated and updated donors with stories for the mission/social service trip.• Reported back levels of physical and emotional team health to base in the U.S. each week.• Oversaw and delegated logistics for transportation, food, and finances between countries, ensuring safety in South America, the Caribbean, East Africa, and Southeast Asia.• Mediated team disputes and participated in regular debriefs following milestones and difficult transitions.• Communicated with and operated under within needs and desires of local leadership in each country. -
Resource CatalystIrving Bible Church May 2008 - Nov 2010• Resource Catalyst (Social Worker, Pastor, Program Director)• Lead bi-annual projects benefiting families in need in the greater Dallas area. • Launched three new ministries: ESL classes, a citizenship class, and a weekly medical clinic.• Cast vision and oversee volunteer leaders for existing church ministries such as the car ministry, the food pantry, and benevolence.• Directed pastoral staff on how to give strategically and compassionately.• Networked at monthly Family Promise and Irving Poverty and Homeless Coalition meetings.
Joy A. Skills
Joy A. Education Details
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Dallas Baptist UniversityCounseling Psychology -
Dallas Baptist UniversityPsychology
Frequently Asked Questions about Joy A.
What company does Joy A. work for?
Joy A. works for Southwest Airlines
What is Joy A.'s role at the current company?
Joy A.'s current role is Sourcing Recruiter at Southwest Airlines.
What schools did Joy A. attend?
Joy A. attended Dallas Baptist University, Dallas Baptist University.
What skills is Joy A. known for?
Joy A. has skills like Community Outreach, Multicultural Compentency, Empathy, Communication, Multicultural Competency, Training, Team Work, Intermediate Spanish, Customer, Volunteer Management.
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