Joy E. Rios Email & Phone Number

Gurnee, IL, US

Mount Prospect, Illinois, United States

Oversee recruitment, sales training, company-wide training innovation, product management, leading the marketing team in campaign creation across various channels, managing high-value direct sales, and refining company policies and procedures.

Franklin Park, Illinois

Orchestrated full life-cycle recruitment and staffing for a private food manufacturing company, sourcing and recruiting for technical and general labor positions. Formalized the hiring process, developed job descriptions and postings, established interview guides, and instituted a Company Orientation Program. Reduced recruiting spend by $5k annually.

Schaumburg, Illinois

Directly led, trained, and developed a 17-person route service team that provided business-to-business services. Responsible for managing customer satisfaction, relationships, contract renewals, and route growth.

Schaumburg, Illinois

Set appointments and built relationships with key decision-makers to upsell additional uniform and facility service solutions and renew current service agreements. Increased sales revenues through product penetration and diversification.

Schaumburg, Illinois

Led a service team of 28 routes to proactively up-sell current customer accounts with direct purchase products from the Cintas catalog, including custom logoed apparel, work wear, promotional products, and disposables. Generated $5.5M in direct purchase sales during tenure and ranked in the top 10 percentile in the company for annual sales for five.

Schaumburg, Illinois

Hired, motivated, and trained administrative staff in customer service. accounts receivable, accounts payable, data entry, and reception. Ensured audit compliance with corporate policies and managed general and administrative P&L for the location.

Rockford, Illinois

Gained comprehensive exposure to various business areas including sales, operations, and customer service. Participated in training programs, learned effective management practices, and supported team leaders in daily operations. This role prepared me for future leadership positions within the company.