Joy Emmanuel Email and Phone Number

Responsible for recognition and engagement of our most valuable Elite members through the delivery of the highest quality member stay experience. Manage and coordinate all aspects of Elite members’ journey: from pre-arrival and arrival experience to the follow-up through post-stay feedback mechanisms. Directs implements and evaluates the quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is effective communication and delivery of the Elite benefits program.Responsible for lobby lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintaining brand standards, assisting servers on the floor during peak periods and managing property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting.Part time Duty manager

Front desk agent. Made Reservations on Opera System, check in guest, check out guest, collect payment, guest refund, rebates, concierge assistance. Help made guest check in and out smooth with a wow experience.

The Gift Shop Story Teller. I tell stories of what each item we have in the shop stands for, and move guests to buy.

I did cross Training in the B&F department. Started with the;Coffee Shop; Learnt how to make; Americano, Mocha, Cappuccino, Latte, Single Espresso, Double Espresso, Iced Coffee.R Bar; How to serve draft beer, make different cocktailsBuffet Restaurant: How to set upBreakfast, Lunch and Dinner