• Creating and maintaining the database and its interface used by the team for documenting program activities, including client applications, training schedules, client progress reports and puppy raiser reports. • Update the organization’s website, ensuring accurate and up-to-date information about programs and services. • Implement and monitor standard operating procedures to ensure consistent program delivery and adherence to best practices in service dog training, including ADI compliance. • Generate reports, proposals, and other program-related documents to provide regular updates on program activities, outcomes, and potential areas for improvement.

• Oversee the day-to-day operations of the kennel and ensuring all kennel staff provide the best possible standard • of care to all dogs• Responsible for hiring, scheduling, training, and conducting performance reviews for kennel staff• Care for service dogs by cleaning kennels, feeding, medicating, and grooming• Perform daily health checks and monitor dog behavior for changes in condition• In charge of creating and implementing all workflow and standard processes for the care of all CST dogs• Implement proper CST commands and leash etiquette for all dogs• Supervise playtime and provide enrichment for each dog

• Care for pet hotel dogs by cleaning kennels, rotating dogs, feeding, medicating and bathing• Assist in checking dogs in and out of pet hotel, ensuring good health and cleanliness• Responsible for creating appropriate play groups and supervising dogs during playtime

• Maintain client accounts, financial accounts and monitor all aspects of business• Responsible for acquiring new clientele by creating advertisements and social media content• In charge of creating and maintaining business website and all copy content for business• Care for client’s pets by feeding, walking, administering medicine and cleaning

- Issuing and tracking spay/neuter vouchers and financial assistance for vet bills- Maintaining and growing membership lists and membership program- Assisting with the development of email-blasts, newsletters and social media- Assisting with scheduling, planning and implementing of PAWS Orientations, evaluations, special events and related paperwork- Coordinating the pet food bank program and volunteers- Assisting with the planning and implementation of OCSPCA special events and fundraisers- Assisting with coordinating OCSPCA volunteers- Speaking with the public and volunteers regarding all OCSPCA programs and events

- Collected, archived, catalogued, and properly cared for all non-digital artwork, including sculptures- Assisted in archiving digital assets, including capture, retrieval, and data entry - Assisted in the design and implementation of art exhibits and displays, internally and externally- Worked with vendors for printing, framing, and supplies- Researched and helped develop other uses for Blizzard Entertainment’s back catalogue of artwork- All tasks performed as “Art Services Assistant” below

- Answered the phones and provided customer service support- Tracked budget expenditures for multiple teams and handled all vendor invoices and contracts- Managed calendar and travel for lead curator within and without the company- Responsible for all incoming and outgoing mail and packages for the asset services team- Prepared various documentation for team meetings- Handled logistics for all events, museum exhibits or trade shows our department was involved in- Ordered stock needed for team and handled the purchase order process or expense reports- Worked closely with facilities to organize team moves, vendor installations and other projects- Supported in book and media library duties- Responsible for decorating offices and shared spaces- Performed other administrative duties as assigned by department head

- Team Point: assisted Senior with duties- Problem-solved for World of Warcraft players within the customer service guidelines - Collected relevant data on and reported bugs to development teams- Maintained a consistent quota and high quality content scores when communicating with players- Trained new employees on the floor

- Created and maintained new websites for the thoroughbred horse industry- Created logos, business cards, and other print products for clients- Created DVD and CD packaging which, included filming & editing footage to be integrated into packages