• Handle multi-tasking positions like front desk agent, dining receptionist, concierge, lobby ambassador in order to fully assist the guest for check in, check out, ticket purchasing, meeting arrangements, helps the guest for local informations, perform as a server for club dining and more other related services to provide a professional and all-in one services for guest when they approach Grand club. Also to ensure each and every guest has a most memorable and enjoyable stay at our hotel.

• Handle guests check-in and check-out• Handle business center services, transportation and meeting room arrangements etc.• Recognize each guest offer personalized service to create a good impression and a guest satisfaction• Make recommendations of the hotel facilities, dining outlets, arrange the reservations accordingly and offer assistance for special event set-ups• Flexibile to handle guest concerns, request and hotel urgent situations• Support and help colleagues in… Show more • Handle guests check-in and check-out• Handle business center services, transportation and meeting room arrangements etc.• Recognize each guest offer personalized service to create a good impression and a guest satisfaction• Make recommendations of the hotel facilities, dining outlets, arrange the reservations accordingly and offer assistance for special event set-ups• Flexibile to handle guest concerns, request and hotel urgent situations• Support and help colleagues in their needs, and coordinate with the related departments to provide quality and efficient service for guest• Create Club related reports, VIP guests profiles , Guest preferences records and share the informations with related departments and colleagues. Show less

• Assist the team for pre-opening setup and related document translation• Participate in departmental training, core standard training, and other skills trainings• Focus on VIP’s in room check-in, contact guest or sister hotel prior to guest arrival to know the guest preferences and requests for better stay arrangement• Create a good relations with guest to ensure each guest has an enjoyable experience• Handle Check -in and Check-out services, also play a role as receptionist to… Show more • Assist the team for pre-opening setup and related document translation• Participate in departmental training, core standard training, and other skills trainings• Focus on VIP’s in room check-in, contact guest or sister hotel prior to guest arrival to know the guest preferences and requests for better stay arrangement• Create a good relations with guest to ensure each guest has an enjoyable experience• Handle Check -in and Check-out services, also play a role as receptionist to assist front desk team• Resolve guest complaints with professionalism, offer follow up actions and share the details with colleagues and managers for better recovery• Multi-tasking skill to handle different task such as airport representative, butler, front desk agent etc.• Assist and coordinate with other departments like concierge, housekeeping for guest request to ensure a high standard of service and a quality delivery has met Show less