Joy Gitau Email & Phone Number

Nairobi County, Kenya

• Conducting thorough market research to analyze local and international trends, understand customer preferences, and monitor competitors in the tourism industry.• Handling client quotations by analyzing their needs and forwarding them to the appropriate personnel to ensure optimal customer service.• Building and maintaining strong relationships with management teams, identify and develop strategic partnerships, and provide knowledge management systems to support these collaborations.• Overseeing the company's online presence, including social media, emails, and website. Create engaging content such as blog posts, reels, videos, and photos to promote the business.• Establishing and managing partnerships with hotels, airlines, and other entities. Allocate, track, analyze, and report on marketing budgets to maximize return on investment (ROI).• Analyzing marketing performance using metrics and data, collect client feedback to ensure customer satisfaction, and uphold high standards of service. Report findings to directors and participate in management and status meetings.• Delivering exceptional customer service by addressing concerns and complaints, managing crises, and providing timely solutions to issues affecting travellers• Assisting the team in creating travel packages as needed, ensuring comprehensive and attractive offerings for clients.

Nairobi County, Kenya

• Designed and developed projects utilizing the ISE4GEMS approach, focusing on monitoring and evaluation through a systemic lens to address discrimination against women and marginalized communities.• Conducted policy development, learning, and training through research using M&E systems, fostering a comprehensive understanding of the intersectionality between ecological and social systems, gender, marginalized communities, and climate change. Ensured projects were informed and owned by key stakeholders.• Led capacity building and learning initiatives within the organization by ensuring the tools and methods used in data collection and analysis delivered high-quality results, maintained data integrity, and improved project outcomes.• Produced high-quality research, report writing, accountability, and sustainability planning. Communicated findings and results to stakeholders both quantitatively and qualitatively for at least four projects monthly.• Conducted fieldwork, including data collection using tools such as KOBO Toolbox, and managed data reporting and deployment based on insights gained from the fieldwork.

Nairobi, Kenya

• Oversaw administrative tasks, including the development, printing, and organization of training materials for two monthly training programs, logistics, registrations, and other operational aspects.• Analyzed and interpreted program data using MS Excel and SPSS, producing quantifiable deliverables across four departments and collaborating with the team to identify and develop partnership opportunities.• Evaluated implementation procedures, monitored outcomes, and tracked school leaders' attendance, including conducting follow-up calls.• Collaborated on proposal writing and grant applications, clearly articulating Tailored for Education’s project objectives, methodology, and expected outcomes through research, strategic planning, and communication.• Assisted with Tailored for Education Phase 14 by collecting and entering data, tracking uniform progress, and managing uniform distribution for 57 schools.• Supported the entire program life cycle from development to implementation, ensuring documentation and alignment with program goals throughout the process.• Conducted budget forecasting, tracked expenditures, and created financial reports to ensure accountability.

Eldoret, Uasin Gishu County, Kenya

• Oversaw administrative tasks, including the development, printing, and organization of training materials for two monthly training programs, logistics, registrations, and other operational aspects.• Analyzed and interpreted program data using MS Excel and SPSS, producing quantifiable deliverables across four departments and collaborating with the team to identify and develop partnership opportunities.• Evaluated implementation procedures, monitored outcomes, and tracked school leaders' attendance, including conducting follow-up calls.• Collaborated on proposal writing and grant applications, clearly articulating Tailored for Education’s project objectives, methodology, and expected outcomes through research, strategic planning, and communication.• Assisted with Tailored for Education Phase 14 by collecting and entering data, tracking uniform progress, and managing uniform distribution for 57 schools.• Supported the entire program life cycle from development to implementation, ensuring documentation and alignment with program goals throughout the process.• Conducted budget forecasting, tracked expenditures, and created financial reports to ensure accountability.Achievements• Mobilized resources of over $1000 from the county government, TICAH and UN Women by drafting two to three proposals each month and working on grants and partnerships at WOSWA- Moi university and Moi University Students Council.

Eldoret, Kenya

Writing proposals in a bid to outsource funds which facilitated our events.Marketed the event by pushing it on social media platforms.Ensured the students got the mentorship they needed on their projects by outsourcing mentors and judges.Gave an account of all the monies donated to the course and wrote comprehensive reports on the same.Reported to our campus director.

Bachelors Degree, Tourism And Travel Services Marketing Operations, Second Class Honors, Upper Division

Activities and Societies: Student's Governing Council and Moi University Student's Organization as a Student Leader. Women Students'.

Diploma Of Education, Business Administration And Management, General, Upper Credit

Activities and Societies: Business Administration, Marketing Club, Student leadership, Project Managers Club Learnt about: Marketing.

Certificate In Project Management, Project Management, Distinction

Achievements in the following topics: 1. Applying project management in the real world. 2. Agile Project Management. 3. Project execution.

Inclusive Systemic Thinking, Monitoring, Evaluation, Research And Learning, Distinction

Inclusive Systemic Thinking: Theory and Practice Practice in EoE Evaluation ISE4GEMS model of evaluation

Certificate In Monitoring, Evaluation, Research & Learning, Monitoring, Evaluation, Research And Learning, Distinction

The Areas Trained Include; 1. Introduction to monitoring and evaluation 2. Key concepts in monitoring and evaluation 3. Formulating goals.

Millennium Fellowship - Dunia Bora Initiative, Leadership & Intellectual Social Responsibility, Distinction

A global student network advancing the United Nations Sustainable Development Goals. MCN programs convene, challenge, and celebrate.