Joy Grace Estalilla

Joy Grace Estalilla Email and Phone Number

E-Commerce VA | Customer Support @
Joy Grace Estalilla's Location
Ormoc, Eastern Visayas, Philippines, Philippines
About Joy Grace Estalilla

If you're an entrepreneur or business owner struggling to keep up with daily administrative tasks, there's a solution. By outsourcing tasks like email management, social media response, and order processing to a professional, you can free up your time to focus on your business and personal goals.As an experienced virtual assistant, I specialize in streamlining processes and removing obstacles that stand in the way of your vision and objectives. With my skills in handling high-pressure situations and meeting tight deadlines, you can trust me to deliver quality results on time.My exceptional interpersonal skills enable me to build strong relationships with clients, encouraging open communication, idea-sharing, and teamwork. I understand the importance of collaboration and strive to create a supportive environment that fosters innovation and growth.If you're feeling burnt out or struggling to expand your business while also taking care of yourself, don't hesitate to reach out. I can provide you with top-notch service that will help you take your business to the next level. Contact me to explore how I can assist you in achieving your goals.

Joy Grace Estalilla's Current Company Details
Freelance

Freelance

E-Commerce VA | Customer Support
Joy Grace Estalilla Work Experience Details
  • Freelance
    Virtual Assistant
    Freelance Jan 2020 - Present
    Long Beach, California, United States
    - Answering emails - customer service- Tracking packages - ensuring delivery- Order processing- Light sourcing of items
  • Freelance
    Customer Support Specialist
    Freelance Nov 2019 - Jan 2022
    Grand Rapids, Michigan
    - Respond to customer requests on HelpScout- Respond to Facebook page messages/comments- Issue refunds according to our refund policy- Re-send products to customers when needed- Respond to all customer inquiries quickly and accurately (within 2 business days, preferably 1)- Communicate on WhatsApp daily with our support team- Display a high level of professionalism at all times
  • Fenestra Virtual Solutions
    Billing Representative
    Fenestra Virtual Solutions Mar 2019 - Oct 2019
    The details below are my tasks as a billing and disputes analyst for the client Support King LLC under Fenestra Virtual Solutions.● Pulls pieces of evidence from a variety of data sources and compiling them into a response document. ● Works efficiently to meet goals and to cross-train in other areas of the business. ● Ensures the dispute presentation and documentation to a payment processor is complete and without error. ● Logging and keeping records of chargeback requests filed by customers in order to keep track of whether the case was won or defeated.
  • Fenestra Virtual Solutions
    Chat Support Representative
    Fenestra Virtual Solutions Nov 2018 - Mar 2019
    Region Viii - Eastern Visayas, Philippines
    The details below are my tasks as a chat support representative for the client called Support King LLC under Fenestra Virtual Solutions.● Works with customers and technicians to identify customers’ concerns or issues and advising on the solution. ● Checking chat log history to spot more common and underlying issues. ● Logging and keeping records of customers’ queries.
  • Sykes Philippines
    Subject Matter Expert
    Sykes Philippines Oct 2017 - Sep 2018
    Region Vii - Central Visayas, Philippines
    The details below are my tasks as a Subject Matter Expert for the ISP provider called CenturyLink Internet DSL and Prism TV in Sykes Asia Incorporated.● Works with Customer Service Representatives or agents to help them identify both internet and TV problems and advising on the solution. ● Takes escalation calls for customers asking for a supervisor or manager. ● Logging and keeping records of agents’ queries or concerns. ● Keeps track of deliverables through excel files in order for us to extract data needed for scores or metric analysis. ● Performs coaching regarding agents’ opportunities and gives acknowledgements on agents’ strengths and achievements. ● Conducting technical refreshers/ team huddle every week to keep the agents in track for updates on quality assurance and client- provided processes.
  • Sykes Philippines
    Customer Service Representative
    Sykes Philippines Jun 2015 - Oct 2017
    Region Vii - Central Visayas, Philippines
    The details below are my tasks as a technical support representative for the an ISP provider called CenturyLink Internet DSL and Prism TV in Sykes Asia Incorporated.● Works with customers or other representatives to identify internet problems and advising on the solution. ● Checking call log history to spot more common and underlying issues. ● Logging and keeping records of customer or other representatives’ queries. ● Testing and fixing faulty equipment such as modems for the internet and checking set top boxes or video access points for TV connections or issues.
  • Chuliante Marketing Corporation
    Administrative Assistant
    Chuliante Marketing Corporation Nov 2014 - Apr 2015
    Region Viii - Eastern Visayas, Philippines
    The details below are my task as a part-time administrative assistant under the Sugar Quedan Department – Accounting Section of Chuliante Marketing Corporation.● Carefully prepared A, B, & D sugar abstract. ● Accurately calculated planters’ weekly advances. ● Consistently monitored sugar weekly bidding. ● Liquidated sugar planters’ proceeds. ● Carefully checked all account payables. ● Calculated withholdings and prepared purchase invoices.

Joy Grace Estalilla Education Details

Frequently Asked Questions about Joy Grace Estalilla

What company does Joy Grace Estalilla work for?

Joy Grace Estalilla works for Freelance

What is Joy Grace Estalilla's role at the current company?

Joy Grace Estalilla's current role is E-Commerce VA | Customer Support.

What schools did Joy Grace Estalilla attend?

Joy Grace Estalilla attended Western Leyte College, Ormoc City.

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