Joy Grant Email & Phone Number

Fargo, Nd, Us

Minneapolis, Mn, Us

Plano, Texas, Us

Lead, coach, and mentor a team of 7-17 associates and 2 leadership positions for a top 100 store. Ensure the team is compliant with education and certifications needed to ensure a stellar client experience which requires the team to be proficient in hygiene standards, brand knowledge, and the ability to educate and inspire clients to replicate looks at home. Foster an open and welcoming environment for all clients and employees to express themselves freely and to define themselves without judgement including leading the effort in encouraging SiJCP and JCP teams involvement during the company’s pride month every June. In 2018 was appointed as the territory trainer which required weekly training phone calls followed by a week long in-store visit to introduce new Sephora Managers to our brand, train in operations, business acumen, and team building.

Richfield, Minnesota, Us

Manage a staff of 12-18 associates. Manage department payroll and scheduling. Train and develop staff. Adhere to company's expectation of execution of their business model and meeting and exceeding KPI goals. Hold associates accountable to meeting individual and company set KPIs. Run sales floor to ensure customer satisfaction throughout the entire store. Aid in handling customer concerns throughout all departments. Administer individualized 1 on 1's for department employees to aid in their development and to ensure the execution of company's selling standards are flawless. Hold under performance meetings to aid those who are not meeting company KPI expectations up to standard.

Richfield, Minnesota, Us

Supervise staff of 8-12 associates and 2 lead positions. Administer individualized 1 on 1's for department employees to aid in their development and to ensure the execution of company's selling standards are flawless. Hold under performance meetings to aid those who were not meeting company KPIs up to standard. Host the department to ensure all customers received a world-class customer service experience.

New York, Us

Manage a team of 10-25 associates and 3 keyed positions. Recruit talent as well as provide bench candidates for future open positions. Train and coach standards and best practices. Manage payroll and scheduling. Execution of the inventory processes. Completed company workshops in the following: Loss prevention, training, networking and recruiting, coaching, conversion, store presentation, and management/associate interviewing. Was able to develop and promote numerous sales associates to higher positions.

New York, Us

June 2010 - October 2011Merchandising ManagerEnsure 100% completion of floorsets within company timeline and to company standards. Execute promotional and marketing changes. Train associates on company standards from a store presentation standpoint. Re-merchandise any additional product with company standard in mind. Assist in the recruiting, interviewing, and training process. Took on the role of acting SM from June 2011-September 2011. September 2009 - June 2010 Operations ManagerExecute monthly paperwork audits. Aid in the inventory process. Ensure best practices were in use in regards to paperwork and HR filing processes. Execute monthly Loss Prevention audits. Lead the merchandise flow (shipment) process. Assist in the training and development of sales associates with emphasis on Loss Prevention awareness.