Hard-working professional with 12+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage my skills to successfully fill the Customer Service role at your company.
Sunlight Academy
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EducatorSunlight Academy Dec 1996 - PresentJacksonville, Florida, United States* Plan all daily curriculum and relevant activities* Carry all those plans out along with dealing with any emotional and disciplinary issues.* Plan all social activities * Stay up to date on all relevant information * Organize all social activities* Administer all testing* Keep all records relevant for government compliance* Educate myself on special needs research to do with special needs education for dyslexia
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Automotive Claims AdjusterIntegon Insurance Feb 1995 - Dec 1996Greensboro, North Carolina, United States*Examine claims forms and other records to determine insurance coverage*Investigate and assess damage to property and create or review property damage estimates*interview or correspond with claimants, witnesses, police, physicians or other relevant parties to determine claim settlement, denial or review.*review police reports, medical treatments records, medical bills, or physical property damage to determine the extent of liability.*Negotiate claim settlements and recommend… Show more *Examine claims forms and other records to determine insurance coverage*Investigate and assess damage to property and create or review property damage estimates*interview or correspond with claimants, witnesses, police, physicians or other relevant parties to determine claim settlement, denial or review.*review police reports, medical treatments records, medical bills, or physical property damage to determine the extent of liability.*Negotiate claim settlements and recommend litigation when settlement cannot be negotiated*Analyze information gathered by investigation and report findings an recommendations. Show less -
Insurance Customer Service RepresentativeIntegon Casualty Insurance Co Apr 1993 - Feb 1995Greensboro, North Carolina, United States*Confer with Insurance Agents from independent insurance agencies about individual policies. Giving quotes, making changes and answering questions.*Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken.*Check to ensure that appropriate changes were made to resolve customer's problems.*Refer unresolved customer grievances to designated departments for further investigation*taking as many as 100… Show more *Confer with Insurance Agents from independent insurance agencies about individual policies. Giving quotes, making changes and answering questions.*Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken.*Check to ensure that appropriate changes were made to resolve customer's problems.*Refer unresolved customer grievances to designated departments for further investigation*taking as many as 100 calls per day. Show less -
Customer Service RepresentativeCellular One May 1991 - Apr 1993Greensboro, North Carolina, United States* answer calls concerning glitches, error, damage, etc. with cell phone*answer billing questions and sending information to the billing department to fix billing issues.* Discuss with customers concerning billing plans*transfer calls to others areas of the company when needed
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Executive SecretaryJones Lewis Builders And Realtors Feb 1990 - May 1991Greensboro, North Carolina, United States* Operate office equipment such as face, copiers and phone systems and use computers for spreadsheet, word processing, database management and other applications.*Answer telephones and give information to callers, take messages or transfer calls to appropriate individuals.*Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.* Open, read, route and distribute incoming mail or other materials*Schedule and confirm… Show more * Operate office equipment such as face, copiers and phone systems and use computers for spreadsheet, word processing, database management and other applications.*Answer telephones and give information to callers, take messages or transfer calls to appropriate individuals.*Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.* Open, read, route and distribute incoming mail or other materials*Schedule and confirm appointments for clients, customers or supervisors. Show less
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Assistant MangerMaurices Jan 1989 - Feb 1990Asheboro, North Carolina, United States*Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.*Direct and supervise employees engaged in sales, inventory-taking.*monitor sales activities to ensure that customers receive satisfactory service and quality goods.*Instruct staff on how to handle difficult and complicated sales.*Assign employees to specific duties*Perfform work activities of subordinates, such as cleaning and organizing shelves and displays and… Show more *Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.*Direct and supervise employees engaged in sales, inventory-taking.*monitor sales activities to ensure that customers receive satisfactory service and quality goods.*Instruct staff on how to handle difficult and complicated sales.*Assign employees to specific duties*Perfform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise Show less -
Retail Store ManagerRite Aid Pharmacy Mar 1988 - Jan 1989Asheboro, North Carolina, United States* Hired and train all employees*Schedule for regular as well as busy times*Reconcile all tills along with all appropriate paperwork and deposits*Unload truck and stock shelves*Help in pharmacy when needed*
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Assistant Store ManagerEckerds Pharmacy Dec 1986 - Mar 1988Asheboro, North Carolina, United States*Provide customer service by greeting and assisting customers, and responding to customer inquiries and complains.*Direct and supervise employees engaged in sales, reconciling cash receipts or in performing services for customers.*Counting and reconciling tills.*Unloading truck and stocking shelves.*working with vendors to supply and stock shelves* Helping out in pharmacy to "pharmacy tech" for pharmacist -
SupervisorHardees Jun 1985 - Dec 1986Ramseur, North Carolina, United States* Train workers in food preparation, and in service, sanitation and safety procedures*Compile and balance cash receipts at the end of the day or shift.*Perform carious financial activities such as cash handling and deposit preparation.* Perform various financial activities such as cash handling and deposit preparation*Supervise and participate in kitchen and dining area cleaning activities.*Estimate ingredients and supplies required to prepare a recipe*Resolve customer… Show more * Train workers in food preparation, and in service, sanitation and safety procedures*Compile and balance cash receipts at the end of the day or shift.*Perform carious financial activities such as cash handling and deposit preparation.* Perform various financial activities such as cash handling and deposit preparation*Supervise and participate in kitchen and dining area cleaning activities.*Estimate ingredients and supplies required to prepare a recipe*Resolve customer complaints regarding food service*Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups. Show less
Joy Hamm Education Details
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Business Administration And Management, General
Frequently Asked Questions about Joy Hamm
What company does Joy Hamm work for?
Joy Hamm works for Sunlight Academy
What is Joy Hamm's role at the current company?
Joy Hamm's current role is Educator.
What schools did Joy Hamm attend?
Joy Hamm attended Randolph Community College, Eastern Randolph High School.
Not the Joy Hamm you were looking for?
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Joy Hamm
Assistant Dean Of Students And Director Of Greek Life At Georgia Southern UniversityStatesboro, Ga2georgiasouthern.edu, georgiasouthern.edu -
4gmail.com, cv.edu, yhc.edu, yhc.edu
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1amsouth.com
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3stitchfix.com, gmail.com, seniorlifeassistance.com
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