Joy Hughes Email and Phone Number

Responsible for supervising customer service Specialist and other staff. Trains, coaches, and mentor’s employees on how to deliver the best customer service possible. Investigate customer's problems and find solutions within SAP/HANA/SR4/BCC. Hire, train, and terminate customer service employees. Resolve complaints and order issues. Train customer service representatives and specialists on how to adequately address problems over the phone along with written correspondence. Manages 24/7 coverage provided by organization. Plans, organizes and directs employee schedules, offices and facilities. Work with management on customer service initiatives. Track, record and report incoming queries to upper management. Initiate and Track KPI’s.Responsible for Implementing Service Now within the AP department. Working closely with Supply Chain to ensure issues are resolved in a timely manner. Integration testing for implementation of SR4/Hana. BCC Validation Management. VIM Analytics reporting. Workflow Administrator for NON-PO/PO teamsResponsible for maintaining DOA tables. Working closely with Controllers and Finance to ensure new hires and terminations are maintained.

Maintain GR IR accounts for Petroleum Supply Services

Period End Control Activities For Minerals , Corporate and Petroleum Companies with in BHP. Accounts Receivables, In House Check Printing.

Handling Day to Day activities associated with Disbursements for the Western Hemisphere. Working with Fed Wires, ACH payments, BOA and Treasury to ensure the smooth release of payments on time.