Provide top-level administrative support and bookkeeping for small businesses both remotely and weekly office visits.

Full stack Virtual AssistantI am a dependable, results-oriented professional with a solid track record of consistently meeting and exceeding company goals. With over 4 years of virtual experience, I specialize in providing remote operational and administrative support to BankersLab hubs in Singapore and California.As an Operations manager I coordinate, plan, and manage daily operational and administrative functions for a small business in the banking and financial services space.I have a flexible schedule and am adept at developing and maintaining administrative processes that improve accuracy and efficiency, and achieve organizational objectives.Highly organized and detail-oriented, my strengths are:• Day-to-day administrative duties • Bookkeeping (Quickbooks) • Payroll• Human Resources• Office Management• Administration• Organization Secretarial• E-mail management• Calendar management• Customer service • Data entry• Travel planning• Program logistics• Cloud based platforms – Asana, Slack, LastPass, DropBox, Pipedrive, Mailchimp, Skype, Quickbooks Online, DocuSign, PayPal, TransferWise • C-Level Assistant - and more... For the past 4 years I have worked simultaneously with multi-currency, multi-country clients and multi-banking accounts.

• A highly motivated, energetic and enthusiastic self-starter with a desire to compassionately protect, advocate and educate for animal welfare, established an animal welfare charity that addresses the plight of the stray, abandoned, injured, ill and abused dogs within local community temples in Mae Rim, Thailand. Provided over 300 sterilizations, 1000 vaccinations, uncountable medical emergencies and “downtrodden dog” assistance in the past 9 years.• Manage, organize and work hands-on with the day to day care of over 80 dogs in 10 community temples ensuring the mission to vaccinate, sterilize, supply dry dog food, provide emergency medical assistance, basic preventative health care and empathy are upheld. • Manage all finances, correspondence, dog profile record keeping, public relations, volunteers, temple/monk coordination, fundraising and educational activities involving the temple program. • With proven passion for animal welfare, supervisory and motivational skills – initiated and supervise a student-led Hand to Paw community service program with students from grades 6-12 from the Prem Tinsulonada International School to bring an educational and sustainable element to the program. Students travel to a different temple each week as an after school activity to provide basic health care to the dogs that reside at the temples to include bathing, tick and flea prevention, cleaning of dog sleeping areas, learning how to administer injections, how to recognize dog ailments and other basic skills. Students also participate in numerous fundraising activities throughout the school year.• The creation and maintenance of an interactive Facebook page keeps supporters abreast of daily temple happenings with personal insight stories and photos allowing supporters to see firsthand the true plight of the temple dog.• Tested ability to recognize and treat canine ailments, injuries and diseases.

Developed and executed strategic business and marketing plans for new upstart business; wrote a five year business plan, adhered to strict budget guidelines, procured all supplies, created and standardized a variety of cooking programs, costing and procedures. With strong multi-tasking skills, experience with meeting deadlines, enthusiasm for ‘traditional and sustainable” projects and a formidable knowledge about Thai working relationships, Thai customs and food, meeting the requested 3-month target date deadline starting with only a computer and an empty building.

• Performance-driven administrative professional with experience in facilitating support services and office management. Strong organizational, customer service and communication skills with the ability to independently plan and direct business affairs. Trusted advisor, liaison, and assistant. PC proficiency in MS Word, Excel, PowerPoint, Outlook, and proprietary software systems.• Worked directly for Administrative Officer processing and managing all personnel actions for 439 Civilian personnel working for the Mannheim Military Community utilizing Army Regional Tools (ART) and DCPDS database systems.• Worked directly for the Military Adjutant processing all Soldier personnel actions for accuracy and completeness for a Military Community of 15,000 Soldiers and their family members.• Independently improved the quality and efficiency of the S-1 section; organizational skills regained the Battalion's trust and confidence in the S-1 section. Effective multi-tasking and successful management of diverse, simultaneous jobs earned the recognition of Employee of the 4th quarter and Employee of the Year for the USAG-Mannheim.

• Served as the personal secretary for the Garrison Commander, Deputy Garrison Commander (DGC), and Command Sergeant Major of a 15,000 + military community of soldiers on all office administrative and clerical support functions including, but not limited to general office management, office scheduling, impact card (credit card) procurement, staff meeting coordination, and personnel reporting.• Responsible for tracking personnel actions, supply, procurement, and other administrative transactions as the communications and documentation flow through the Command Group Headquarters.• Maintained the filing system and office calendar of meetings, vacations, inspections, and events; set up meetings and conferences; prepare travel arrangements; and open and distribute mail. • Prepared a variety of narrative and statistical material, PowerPoint charts, confidential correspondence, reports, etc. Serve as the Garrison Headquarters’ point of contact for time and attendance.

• Managed golf merchandising operations with annual sales of $530,000. • Located suppliers, determined inventory needs, placed orders, and accepted delivery for all retail merchandise and vital supplies. Supervised and trained one assistant.• Responsible for development and execution of new strategic and operating plan with a merchandise roll-over of 4 times per year to achieve lowest possible inventory consistent with customer demand. Work involved research, analysis, interpretation, and strict application of regulatory directives for accountability, as documentation was subject to internal and external audits.• Determined customer needs for products and services through sales analysis, statistical research, and customer feedback, pricing merchandise competitively. Researched current trends, products, and fashions in the golf industry to ensure a wide customer selection; coordinate vendor meetings and/or buying conferences. • Reduced over-inflated inventory of $500,000 to a functioning, operational & profitable $150,000 average in less than two years.• Wrote annual business plan for Pro Shop profits and shop design, which resulted in the third highest sales in U.S. Army Pro Shops worldwide in 2002.