Joy Hutson Email & Phone Number

United States

As the leader of a global advanced analytics team, my role involves setting priorities and providing technical guidance on initiatives supporting sales, marketing, CX, and customer support functions. I drive the strategic vision and development of core advanced analytics capabilities, including NLP, machine learning, pricing analytics, personalized marketing, customer journey analytics, and propensity modeling. I also foster talent development within the team by hiring individuals with diverse perspectives and skill sets in data science, data engineering, and insight visualization. My work has resulted in significant cost savings and business impacts, including improved customer registration processes and increased revenue through personalized marketing campaigns.

Johnston, Iowa, United States

Developed pricing strategies aligned with marketing and sales goals; effectively managed pricing decisions for equipment and parts/service; and implemented process improvements to enhance customer experience and competitive positioning. I also established a customer experience framework and achieved significant cost savings through industry best practices.

Johnston, Iowa, United States

Key contributor in development of business cases for prioritizing system improvements and new technologies that introduced customer account self-serve functionality. Using data and analytics, I developed effective strategies to enhance customer service and successfully implemented advanced collections strategies, resulting in significant business impacts.

Leveraged my expertise in behavior scorecard development, statistical modeling, and experimental design to improve auto credit decisioning, data-based collections strategies, and analytic tools. As the leader of the advanced analytics team, I worked closely with colleagues to shape the strategic vision, prioritize initiatives, and foster talent development. I conducted portfolio health analyses, track key performance metrics, and established a strong foundation for future data-driven processes.

Knoxville, Tennessee, United States

Provided consultation on experimental design and scenario development for operational testing of aviation security equipment, conducted data analysis to evaluate security technology effectiveness, developed surveys and analyzed results, and reported findings to US government agencies.

Bachelor Of Arts (B.A.), Mathematics And Statistics

Masters, Statistics