Joy Ibrahim Email and Phone Number

COGNOSANTE, LLC. Phoenix, AZ Data Analyst 1/30/17- Present• Enrollment Resolution and Reconciliation Support Data Analyst• RCNO, enrollment and payment disputes, CERRS, MCR, detailed reports, UIR reports.• Research SQL query tools to compile and analyze data to identify issues and develop solutions.• Rating of 95%-97% of program commitments met on time and with accuracy.• Subject matter expert, with over 30 escalated cases per week, by proposing solutions to upper management.• Ensure workload of ER&R inbox emails are distributed daily among team members.• Participate in issuer calls and provide research for client Q&A.• Collaborate, advise and assist approximately co-workers with researching pending cases.• Maintain up-to-date knowledge of and reinforce company privacy policies, procedures, guidelines, available resources, and tools.

• Co-managed and drove performance of 800+ sales/retention team members.• Planned, coordinated and delivered training and development programs daily for the Customer Acquisition and Retention project.• Trained and delivered 1,000+ sale agents; 98.9% met company goals.• Monitoring and managed the performance of 30 agents per day for sales and retention team.• Identified role-specific developmental opportunities by utilizing data analysis of metrics.• Handled inbound sale calls, and carefully assessed consumer needs to provide accurate products. • Followed and reinforced all company policies, procedures and guidelines.

Product sales; training; sales integrity.

Donor blood testing and stem cell research