Joy J. Email & Phone Number

Indianapolis, In, Us

Indianapolis, In, Us

United States

Homeless Shelter for families with children

Provide daily oversight to case management team and shelter supervisors, which includes but is not limited to guidance regarding service deluvery and documentation, maintaining compliance with regulatory standards, effectively managing caseload, coordinating on call scheduling, conducting employee performance evaluations and ensuring adequate staff coverage

Effectively manage the daily operations of the Member Services Department

Indianapolis

Conduct in-home visits to assess the needs and eligibility of referred elderly and people with disabilities for governmental and non-governmental services. Develop comprehensive plans of care for each client and review with them quarterly. Administer assessments which include a review of home and community based services and providing linkages to community services as appropriate.

Answer incoming calls, respond to written inquiries, emails, and voicemails for specified groups Assist members by solving issues relating to their health care coverageEngage and collaborate with other departments as applicableReview claims that have processed to assist members and providers Determine if services are covered by the health plan by utilizing plan descriptions.Understand and follow mandated (i.e., HIPAA, ERISA, Etc.) regulations promulgated by state or federal governmental agencies

Oversee, plan and execute outreach events throughout the Greater Indianapolis Metropolitan AreaProvide ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of individual client needsCoordinate the integration of social services into the Transition to Live ProgramEnsure proper documentation processes are being adhered to according to Federal Government guidelines Enhance a collaborative relationship to maximize the clients ability to make informed decisionsCultivate positive and enduring relationships between our organization, outside agencies and government offices

Ensure the accuracy and completeness of Return Authorizations for clientsAccurately input consignee information into PPS in order to process claimsReduce claim denials resulting from failure to input information accurately Maintains the integrity of all documentation that is provided Properly records information according to departmental proceduresStericycle- Call Center Information Agent Answer inbound calls and respond to customer requestExceed client and customer expectations by solving issues accurately and efficientlyComplete daily call logsMakes outbound calls, and research, as needed to resolve any customer complaints or concernsAnswer and process customer inquiries receive through ACD system, mail or email Enter data accurately in the computer system

Accurately established business accounts and personal accounts for customers with exceptional customer serviceAnswered multi line phone system, screened and directed calls Reviewed applications and screened potential employees for hirePromoted to Inventory Control Specialist after 3 months of employment Adjusted and corrected discrepancies between the actual and virtual inventory counts which accounted for a 45% reduction in stores shrinkAcknowledged by upper management and commended for successfully increasing store profits by accurately managing the inventory

Ensured cleanliness of concession areas, general auditorium, restrooms and lobby of the Indianapolis Convention Center and RCA DomeAssigned duties, inspected work and investigated complaints regarding housekeeping service and took corrective actionDiscussed general housekeeping procedures with personnelMonitored and ensured training of new personnel

Master'S Degree, Social Work, 3.50

Activities and Societies: Phi Alpha Honor Society National Society of Leadership and Success

Bachelor'S Degree, Social Work, 3.86

Activities and Societies: Honor Society National Society of Leadership Success Presidential Member

High School Diploma, General Studies