Joy K. Email & Phone Number

Valletta, Mt

Malta

Review insurance applications and supportingdocumentation to evaluate the level of risk associatedwith insuring commercial properties or businesses.• Communicate with clients, brokers, and otherstakeholders to gather additional information, clarifypolicy details, and address concerns or questions.• Identify potential risks and recommend risk managementstrategies to minimise losses and protect the interests ofthe insurance company.

Kenya

• Processing and resolving a high volume of claims promptly and efficiently. • Preparing monthly ordinary claims register reports. • Delivering formalized, on-the-job training for junior colleagues in claim handling, fraud detection, and settlement, amplifying the department's skills.

Nairobi-Kenya

• Processed fully documented claims and referred any suspicious claims to the supervisor. • Processed all service providers' invoices and payments within the set standards. • Provided general customer service.

Nairobi, Kenya

• Worked closely with clients to understand desired results and manage expectations.• Generated reports using Microsoft Excel spreadsheets and actioned incoming and outgoing correspondence, including postal mail, email, and faxes.• Organized personal and professional calendars, including reminders and updates for upcoming meetings and events.• Processed and distributed incoming correspondence to relevant staff, facilitating team communication.

Nairobi-Kenya

• Contacted current and potential clients to promote, upsell and cross-sell products and services. • Customized service offerings to accommodate consumer needs. • Managed customer relationships through consultative sales techniques to attain individual sales goals

Nairobi-Kenya

• Received and registered claims in the core systems.• Processed of fully documented claims.• Attended to customers' queries.

Master'S Degree, Insurance And Risk Management, Distinction

Dissertation:Risk Assessment and Coverage Analysis for Agriculture Insurance Innovation in Kenya A-82%

Bachelor Of Science, Actuarial Science

Activities and Societies: JKUASA

Postgraduate Diploma, Insurance