Joy Jackson Email & Phone Number

Product Owner who is engaged in all phases of the software development life cycle. Effectively translates business requirements into technical functionalities, and easily transforms complex technical thoughts into consumable business ideas. Pride myself on building relationships, fostering inclusion, and increasing communication between IT and business teams. Joined USAA in June 2016 after graduation from Arizona State University with a Bachelor's Degree in Computer Information Systems and a Certificate in Applied Business Data Analytics. I was a Software Engineer and made the natural progression to not only develop products but lead and manage product development as a Product Owner. I have since gravitated towards a Product/ Project Management role as I handle product delivery for agile teams. Ideally, I'm looking to advance my career in the Product Director direction. I plan on accomplishing this through program management roles and am excited to see where those opportunities take me. I enjoy building relationships, fostering inclusion, and increasing communication between IT and business teams.Outside of USAA, I enjoy spending time with my family. I work everyday at being an exceptional role model to my 2 daughters, and like to get involved in community events and volunteer work, especially involving giving back to the troops since it hits so close to home. My father honorably served in the United States Air Force for 30 years, and retired as Chief Master Sgt. My family and I, have been USAA members for years, so I am honored to work here and give back to the members.

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  Arizona State University

  Computer Information Systems