Joy Kariuki Email & Phone Number

Nairobi, Ke

Streamlined communication between the Retail Leadership team and other departments, improving decisionmaking efficiency by 20%. Conducted financial analyses that supported the development of three new branch business cases, directly contributing to a 15% growth in branch network coverage. Analyzed market conditions and competitor data, driving a 10% increase in retail banking revenue through better-targeted strategies. Conducted detailed customer segmentation analyses, resulting in a 12% improvement in product cross-sell rates. Created and presented performance reports on branch and team metrics, enabling leaders to track progress and implement data-driven solutions. Coordinated market surveys and statistical reports, facilitating the launch of two high-performing retail products within six months. Supported branch operations with accurate data management, enhancing operational efficiency and enabling timely decision-making.