Joy L. Hightower Email and Phone Number

• Administer invoice reconciliation for various company cards/ accounts.• Budget management for each residential location and agency events.• Relaunched monthly newsletter highlighting upcoming events, updatedcompliance information, achievements, celebrations and much more.• Coordinator and host of social and informative events for staff, residentsand potential foster parents.• Performs follow-ups of inquiries via e-mail or by telephone.• Scheduling and preparations for meetings and interviews.• Administer employee background checks. • Keeps accurate and detailed records throughout bills and receipts filing. • Conducts a variety of administrative tasks.

• Evaluated business processes to then devise and implement improved processes that identified new growth opportunities and clientele.• Aided in the development of marketing and sales promotion strategieswhich increased profits by 30% within 12 months.• Performed follow-ups of inquiries via email or by telephone.• Provided administrative assistance.

• Developed a daily processing procedure to ensure access verification and entry operations are ran quicker and more smoothly.• The managing of team schedules and weekly payroll.• Administered the onboarding and training of new hires.• Aided in the redevelopment of emergency procedures and emergency evacuations.• Performed follow-ups of inquiries via email or by telephone.• Ensured all safety requirements were met.

• Conducted ground service operations for multiple international airlines.• Ensured proper loading and storage of luggage prior to flight take off.• Operated heavy machinery to assist in the sorting and loading of freight onto airplanes.• Punctual in maintaining to a strict schedule.