Joy Low Email & Phone Number

Champion the Collaborative Planning, Forecasting and Replenishment (CPFR) with key national retailers ensuring the right amount of product is in the right place.Responsibility includes:- Stakeholder management with Sales / Partner / Supply Management team, be the voice of the customer for everything Operations from forecasting to deliveries.- Supply chain efficiency analysis to improve end to end lead time- Planning and executing product launches, guiding and influencing… Show more Champion the Collaborative Planning, Forecasting and Replenishment (CPFR) with key national retailers ensuring the right amount of product is in the right place.Responsibility includes:- Stakeholder management with Sales / Partner / Supply Management team, be the voice of the customer for everything Operations from forecasting to deliveries.- Supply chain efficiency analysis to improve end to end lead time- Planning and executing product launches, guiding and influencing partners strategies with insights and knowledge Show less

Sydney, Australia

Responsible for coordinating team resources and supervising a variety of high quality and smooth execution supporting requirements to ensure that all aspects of post sales customer engagement is executed seamlessly with Apple. Maintain a strong relationship with internal and external customers to achieve successful sales transactions for Apple. Achievements• Supporting business goals and directions – understand senior management’s decisions and positively adapt to the change in… Show more Responsible for coordinating team resources and supervising a variety of high quality and smooth execution supporting requirements to ensure that all aspects of post sales customer engagement is executed seamlessly with Apple. Maintain a strong relationship with internal and external customers to achieve successful sales transactions for Apple. Achievements• Supporting business goals and directions – understand senior management’s decisions and positively adapt to the change in direction • Delivered exceptional accuracy in all work & reporting while ensuring team KPI's & SLA's are met• Established automated daily activities by eliminating redundancy and replacing with innovated ideas and scalable solutions • Demonstrated with process optimisation in mind with process mapping the 'as-is' with proposal ideas and leveraging with available Apple resources to maximise value add • Demonstrated optimization process approach via mapping the ‘as-is’/current process and proposed new ideas that leverages on Apple’s existing resources to produce a optimum value add outcome / system• Committed to leadership & teamwork by acting as first point of contact for all escalations as well as managing and providing feedback • Compiled weekly metrics reporting for management review & shared individual feedback with open communication to leverage Apple's leadership palette• Provided and raisegaps and risks issues within the process framework tomanagement when implementing new processes and policies to increase employee capacity• Provided guidance, support and training with employee onboarding to integrate new team members into team while establishing relationships across departments. • New projects and additional responsibilities were clearly managed to ensure all existing and new datelines were met. Show less

Sydney, Australia

Responsible for providing post sales customer support/logistics coordination/project deliveries to both internal and external customers delivering high customer satisfaction levels while maintaining professional approachAchievements• Responded customers' enquiry within SLA and delivered exceptional communication skills by with collaborating internal stakeholders to resolve accounts’ issues• Applied administrative expertise and acquired technical skills(SAP/Excel/AppleScript)… Show more Responsible for providing post sales customer support/logistics coordination/project deliveries to both internal and external customers delivering high customer satisfaction levels while maintaining professional approachAchievements• Responded customers' enquiry within SLA and delivered exceptional communication skills by with collaborating internal stakeholders to resolve accounts’ issues• Applied administrative expertise and acquired technical skills(SAP/Excel/AppleScript) in executing day-to-day activities, – order entry, report tracking• Collaborated with Supply & Demand Management, Sales, and Sales Finance in the delivery of significant opportunity within Education & Enterprise• Proactively participated in User Acceptance Testing (new plant set up) to broaden knowledge and exposure from peers across different regions• Demonstrated excellence results in 'surprise & delight' segment to both internal and external customers by exceeding expectations and within a specific timeframe Show less

Sydney, Australia

Responsible for maintaining existing relationships with key customers & responsive to businessenquiries converting them to business opportunities.Achievements· Successfully delivered to customers' orders in scheduled time frame with no experience in tasks given· Investigated customers' payment related issues and demonstrated strong problem solving skills· Built and maintained close relationships with customers & performed follow up on quotations·… Show more Responsible for maintaining existing relationships with key customers & responsive to businessenquiries converting them to business opportunities.Achievements· Successfully delivered to customers' orders in scheduled time frame with no experience in tasks given· Investigated customers' payment related issues and demonstrated strong problem solving skills· Built and maintained close relationships with customers & performed follow up on quotations· Compiled daily orders to eliminate unnecessary complications that may arise from payment & delivery· Increased customers' satisfaction and improved corporate image whilst working with various internal sectors of the business organization· Accurately and promptly completed all given tasks under no manager's supervision· Improved customer experience and satisfaction when keeping up to date with product launches and discontinuations & informing customers on changes that affect them· Achieved bottom line results and smooth running of the team when utilizing my Show less

Sydney, Australia

Responsible for identifying customers’ needs & applying appropriate product knowledge providinga professional complete solution while meeting customers’ satisfaction.Achievements· Adapted to Mac environment from PC background without previous Mac experience· Documented relevant sales document thoroughly for future opportunities· Received excellence customer feedback consistently· Maintained equivalent proficient level while performed versatility in… Show more Responsible for identifying customers’ needs & applying appropriate product knowledge providinga professional complete solution while meeting customers’ satisfaction.Achievements· Adapted to Mac environment from PC background without previous Mac experience· Documented relevant sales document thoroughly for future opportunities· Received excellence customer feedback consistently· Maintained equivalent proficient level while performed versatility in handling inbound/outbound calls in multiple languages· Presented ability to identify qualifying customers & providing contacts to relevant internalsector within the organisation to help business growth· Achieved target on quarter spiff· Awarded top representative of Quarter 3 Financial Year 2008 by achieving targets fromup selling & cross selling Show less

Bachelor Of Science, Computer Science

Activities and Societies: Sydney University Association of Malaysian Students - Social Director 2005-2006

Ontario Secondary School Diploma