Joy Lu Email & Phone Number

California, United States

Austin, Tx, Us

• Boosted user engagement with the Administration web app• Improved end-to-end user experience within Q2 Administration by redesigning all 8 features within the new Q2 Console Administration web app, enabling feature parity with legacy products.• Exceeded Q2 UX team’s target of delivering best-in-class designs for all features by 8.7% achieving an average SUS score of 83.7.• Implemented efficient design acceptance process, enhancing end-user experience and streamlining project timelines by eliminating retrospective design revisions.

Austin, Tx, Us

• Implemented secure messaging feature redesign in collaboration with internal stakeholders to resolve CSR pain points and create a unified product interface. • Presented user interview analysis and prioritized feature suggestions to team and CEO.

• Collaborated directly with stakeholder to translate user insightsinto functional prototype by compiling education material for VVcourses including dashboard, notification center, and course work• Improved engagement between instructors and volunteersthrough interest forms feature incorporating instructor feedbackgained from user interviews• Ensured timely delivery of feature designs by ideating anddefining product road map and project scope during clientconsultation

• Redesigned product concept including branding, visual design,and information architecture thereby increasing user interest andretention by incorporating user research insights into a responsivemobile interface.• Identified and remedied user pain points by collaborating withresearch team to perform a comprehensive content audit andcard sorting sessions; increased user engagement on CultureSchool page as indicated by heat map user testing• Fulfilled stakeholder project goals by enabling final productlaunch through design prototype handoff to developers.

Richmond, California, Us

• Designed custom client environments to enhance attendeeexperience by producing graphic designs and 3D installationmodels• Completed timely delivery of set props by converting plandiagrams into set design models with annotated dimensions for Scenic Shop fabrication team

San Francisco, Ca, Us

During my time at Field Paoli, I was able to gain insight on how a professional architect firm functions. Some of my tasks included systemizing an image library for project organization including material textures and previous project images and creating a furniture schedule spreadsheet using Adobe InDesign.

Bachelor Of Arts - Ba, Architecture

Visual And Performing Arts