Joy Lucas Email & Phone Number

Texas, United States

Cedar Park, Texas, United States

• Establish accounts for new users and assist with password or login problems.• Install hardware and configure software and computer systems.• Troubleshoot and resolve issues with software or hardware.• Walk colleagues or clients through steps to help them resolve their technical problems.

Remote

• Create, maintain, manage and update WordPress personal websites and Facebook pages with SEO.• Developed a paid and organic social media campaigns for my digital affiliate marketing. • Developed a remarkable customer service from previous and current work experiences. • Stay-up-to date in website design, marketing tools and related technologies to increase website traffic.• Received a Certificate in Full-Stack Web Development. • Developed, prototyped and deployed a Full-stack web development to Heroku and IBM Bluemix.• Skills: Web Development (HTML, CSS, Bootstrap, Angular, JavaScript, NodeJS, MongoDb/MySQL) Website Design and Content Management, SEO, Mobile Design, Digital Marketing and tools, Customer-service, Research skills.

Austin, Texas, United States

• Actively listens to the nature of reported issues or needs and provides excellent support to Home Depot associates.• Diagnose and assist associates via phone and remote control in troubleshooting Point of Sale devices hardware and software issues. • Responsible for creating detailed tickets, documenting reported issues, documenting steps of how it is resolved, tracking the status, and follow-up by returning calls to the store if needed. • Conference with vendors and escalate issues to the upper level if needed.• Collaborates with team members to share and exchange information. • Collaborate with the upper level if escalation is needed. • Educate associates during troubleshooting steps and walk them through Home Depot knowledge base for future reference. • Create tickets for device replacement and services.

Austin, Texas

• Provided excellent student services and technical support to higher education institutions with their wired/wireless connection and device configuration. Assist students over the phone in setting up variety of electronic devices at residence and dorm locations to connect to the internet. Diagnose, troubleshoot and escalate issues when necessary. Assist users and students in account creation process, renewal, upgrade and activating devices to connect to the network. Ensure students accounts issues, electronic and network connection issues are resolved in a timely manner. Document and record incidents, resolutions, and work-around procedures in ServiceNow.

Austin, Texas Area

• Performed inventory of all Austin Energy’s IT assets.• Met with employees and all the departments to discuss their needs for new and upgraded hardware. • Provided data that was entered to Microsoft Access by the Project Manager. • Worked additional hours to ensure data collected are all accurate before submitting to the Project Manager. • Commended by the Project Manager for working well with team members, staff and supervisors. • Skills: Customer-service, collaboration with the team, collecting data, database, data-entry.

Austin, Texas Area

• Conducted research to upgrade online courses web content for students with disabilities to meet Department of Labor (DOL) requirements. • Analyzed original web content accessibility; recommended and made changes using HTML5 codes and Adobe Acrobat Pro DC and Acrobat XI to make content accessible. • Embed videos into the web page.• Commended for going above and beyond and spending additional time to finish the project with a tight deadline on time. • Skills: Microsoft Office bundle, Adobe Acrobat Pro DC, HTML, Web Content Management, Web Editing, Collaboration, Communication and Research Skills.

Round Rock Texas

• Set up, design, produce digital and print materials like brochures, flyers, booklets, banners, poster, business cards, signs, stamps, programs and logo etc. • Reproduced printed materials/documents.• Inspected, determined and modified layouts on customers’ print materials to ensure specifications were met.• Gathered, packaged, and printed labels for the completed jobs in a timely manner.• Customer service for Round Rock ISD staff and the general public.• Performed maintenance, minor adjustment and repairs on equipment and troubleshot hardware and software issues.• Received certificate for seven years of Valuable and Loyal Service at Round Rock ISD.• Commended by co-workers and manager for providing a high level of service.• Skills: Customer support, Microsoft Office bundle, Adobe Acrobot Pro DC, MakeReady, Photoshop, Design of digital and print materials.

Cebu Philippines

• Provided clerical and administrative support in the university library and conducted an annual inventory of assets.• Created and maintained library records of books and materials. • Supervised working students at the library. • Complied with district policies to maintain faculty and students’ data privacy.• Scheduled and conducted library orientations for new students. • Received Certificate of Meritorious Service for working at the university and Certificate of Recognition for dedicated service rendered as a Library Assistant. • Skills: Administrative, client/customer support, Microsoft Office bundle, PowerPoint Presentation.

Computer Information Technology, Computer Programming - Java Track

Activities and Societies: Phi Thetta Kappa• Coursework in Java Programming with HTML, CSS, JavaScript, PL/SQL, JSF, Maven, JDBS, MyQSL.

Full Stack Web Development Specialization, Web Development

Associate In Industrial Technology, Computer Technology