Joy Macwan is a Part-Time Faculty | Lean Six Sigma at Conestoga College. She possess expertise in six sigma, presentation skills, diversity and inclusion, consulting, provider relations and 45 more skills. She is proficient in English, Hindi and Gujarati. Colleagues describe her as "It is with much enthusiasm that I write this recommendation for Joy Macwan. I was his Manager for over 2 years where we worked at Generali Global Health Services, Quality Assurance Department, and Complaint Management Office where Joy was a responsible party for both Call Center Quality Assurance protocols (Case, Call, and Email Audits) and as a Complaints Officer. His auditing, research, dispute resolution, and coaching skills are truly phenomenal. Joy is a team player, works well when… Show more" and "I have been working with Joy for two years at Generali Global Health Services and have collaborated on many successful projects together. He has a very strong work ethic and unparalleled analytic and problem-solving skills. Joy is a customer-service oriented perfectionist who has no problem working hard when necessary. Whenever I had a problem, there has never been a time he has left me without a solution. He possesses a winning combination of solid tech skills and business sense and is… Show more"