Joy Michael Email & Phone Number

Lagos State, Nigeria

-Modified customer service support system, to increase dispute and charge back resolution time by90%- Handled and ensured Prompt refund of funds to card owners-Executed User Acceptance Tests (UAT) as quality control measures on products to be used by clients-Managed relationships with clients, business owners and banks to ensure satisfaction all round-Creating relevant and engaging social activities-Liaise with Development and Sales departments to stay updated on new… Show more -Modified customer service support system, to increase dispute and charge back resolution time by90%- Handled and ensured Prompt refund of funds to card owners-Executed User Acceptance Tests (UAT) as quality control measures on products to be used by clients-Managed relationships with clients, business owners and banks to ensure satisfaction all round-Creating relevant and engaging social activities-Liaise with Development and Sales departments to stay updated on new products and features Show less

Lagos, Nigeria

- Utilized traditional software programs such as Word, Excel and, PowerPoint in creating adata for daily activities and inventories- Coordinated internal planning and correspondence for the COO as needed including;drafting emails, letters, documents, phone calls, screening of applicants, and coordinatingactivities as requested.- Prepared proposals and proposed recommendations to continually improve operations.- Audited finances and general business activities for the… Show more - Utilized traditional software programs such as Word, Excel and, PowerPoint in creating adata for daily activities and inventories- Coordinated internal planning and correspondence for the COO as needed including;drafting emails, letters, documents, phone calls, screening of applicants, and coordinatingactivities as requested.- Prepared proposals and proposed recommendations to continually improve operations.- Audited finances and general business activities for the lounge such asdepositing cash, check requests and signatures, expenses reimbursement to other staffsetc. Show less

Abuja, Federal Capital Territory, Nigeria

● Conducted Environmental audit and impact assessment tests (EIA CONSULTANT) along with reportwriting and data gathering.● Microbial and physicochemical analysis on water and soil samples● Antimicrobial Efficacy of sanitizers and anti-bacterial hand washes.● Gas chromatography analysis on water and soil sample extract using the GC.● Reporting, Data analytics and documentation of results from analysis

Lagos, Lagos State, Nigeria

- Curating content on preowned makeup products to increase sale- Managing and resolving customer complaints- Attending to calls, emails and DM from customers- Attending to online customers and ensuring their welfare- Documentation and updating of sellers sheets maintaining necessary records

Abuja, Federal Capital Territory, Nigeria

- Conducted Microbial analysis on stool and urine samples.- Examined serums for tests like Widal, Hepatitis, HIV, Syphilis etc.- Analyzed sputum from patients for Mycobacterium tuberculosis using gene expert.- Sample collection, Documentation and sending out test results.