Joy Muriungi Email & Phone Number

Kenya

As the Commercial Manager, I have been instrumental in driving revenue growth and building strategic partnerships. By conducting thorough research and executing a targeted sales plan, I have successfully secured new and recurring revenues through collaborations with agro-input companies and the public sector. My strategic thinking and creative approach have allowed me to identify and prioritize key accounts, resulting in effective customer engagement. I have played a pivotal role in preparing and negotiating commercial proposals, progressing prospects through the sales process, and ensuring seamless implementation of solutions. Through leveraging existing relationships and forging new connections, I have generated new sales opportunities and nurtured leads across various industries. Additionally, I have managed and cultivated relationships with a diverse range of stakeholders, including commodity associations, farmers' aggregators, insurers, and government and private companies. By providing valuable market feedback, I have contributed to product development, technology enhancements, and operational improvements.

Nairobi, Kenya

As a Strategic Advisor, I provided valuable advice and expertise to organizations. My role involved assisting these organizations in enhancing their business performance across various aspects, including operations, profitability, management, structure, and strategy. I worked closely with clients, offering guidance in areas such as administration, management, and overall strategic development. By leveraging my skills and knowledge, I contributed to the improvement of their overall business operations and helped them achieve their objectives.

Kenya

As the County Executive Member for Youth, Culture, Gender, Sports & Social Services I successfully developed and established the department, setting policies, standards, and operating procedures to ensure efficient service delivery. One of my key achievements was the establishment of youth and women SACCOs, providing them with access to affordable loans and empowering them economically. I also initiated impactful programs such as the annual marathon to raise awareness about child sexual abuse, an Alternative Rite of Passage to combat female genital mutilation, and sensitization campaigns to promote women and people with disabilities' access to government procurement opportunities. Additionally, I led the rehabilitation of stadiums in 9 sub-counties and upgraded the Kinoru stadium to international standards, providing quality sports infrastructure for the community. Through collaboration with development partners, I implemented youth entrepreneurship programs and organized an annual football league to foster talent development and engage the youth. Lastly, I developed the Meru County Alcoholic Control Act, which led to the establishment of the Meru County Alcoholic Drinks Control Board to address alcohol-related challenges in the region.

Nairobi, Kenya

In this role I provided comprehensive secretarial and administrative support to the Regional Vice President and General Manager. I efficiently handled all correspondence, prepared PowerPoint presentations within tight deadlines, and managed calendars, emails, and telephone correspondence. Additionally, I organized executive meetings, arranged travel and accommodations, maintained filing systems, and handled day-to-day matters as directed by the executives. With strong attention to detail and discretion, I maintained relationships with internal and external contacts and undertook specific projects, including high-level work related to Executive Committee meetings. Overall, my commitment to professionalism and organizational excellence contributed to the smooth operations and success of the executive office.

Nairobi, Kenya

As the National Coordinator, I successfully coordinated 139 stakeholders in the water resource sector, ensuring effective collaboration and communication. I developed and scheduled program work plans, aligning them with specifications and funding limitations to drive successful project implementation. Additionally, I provided support in developing procedures to comply with project management guidelines, ensuring adherence to best practices. I offered administrative and coordination support to Program Managers, facilitating the smooth execution of project activities. Networking played a key role as I actively participated in partner meetings at field sites, following up on action plans. I monitored and approved program expenditure, ensuring financial efficiency and accountability. Furthermore, I advised the executive committee and other stakeholders, contributing valuable insights. Lastly, I organized and facilitated workshops, meetings, and conferences, fostering collaboration and knowledge sharing.

During my tenure, I consistently responded to customer queries while adhering to pre-defined standards and measures. Additionally, I actively engaged in tele-marketing and sales, ensuring strong customer relations. By identifying and fulfilling customer needs, I contributed to their overall satisfaction. I efficiently managed trouble tickets and escalations, resolving issues promptly. As a proactive team member, I collaborated with colleagues to deliver world-class customer service and consistently provided the management with valuable recommendations for enhancing customer satisfaction.

Administration / Management

Understanding Financial Statements , Secrets of Phenomenal Customer Service, Creating Service Cultures, Managing People More Effectively.

Environmental Studies, Environmental Science

Master Of Science - Ms, Leadership & Governance