Joy O'Hearn Email and Phone Number
I have an expansive portfolio of project management experience: including infrastructure technologies, software application lifecycle management and workforce management systems. I am adept at bringing together individuals of varied backgrounds to drive towards a common goal. I am creative and a team builder.I have 10 years of Project Management in the field of IT networking and telephony and 5 years in software deployment and development. I have two additional years in Product Management for a large national corporation. A sample of my experience includes:- Deployed TFS (MS Team Foundation Server) an Application Lifecycle Management (ALM) System to for a software development organization with approximately 80 Software Developers and associated support teams. The organization supports 250+ systems with an array of technology platforms.- Managed the implementation of Cisco network and telephony for small to mid-sized enterprises. - Led acquisition and deployment of a $2M Workforce Management system (Time and Attendance and Staff Scheduling) to a major Oregon Healthcare Provider. I am versed in API Healthcare and Kronos solutions.- I have managed content migration and content management strategy of an ECM (MS SharePoint) solution for a large software development organization.I seek a position in Project Management to broaden my scope in technology. Ideally I would like to engage in projects related to software development, infrastructure and or product/program launches. I have excellent customer service and communication skills. I especially enjoy developing training, communication and creative solutions to promote user adoption.Specialties: ALM - SCRUM - Agile - Workforce Management - customer/client service - communications - savings and cost control - business negotiations - team building - Cisco: networks/phones/wireless - VOIP -
State Of Oregon
View- Website:
- oregon.gov
- Employees:
- 7234
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Project ManagerState Of Oregon Nov 2009 - PresentSalem, OregonLed ALM road-mapping, vision planning and execution of an enterprise approach to Application Life-cycle Management utilizing Microsoft's Team Foundation Server (TFS), for a software development organization with approximately 80 Software Developers and associated support teams. The organization supports 250+ systems with an array of technology platforms. As a result, the organization has secured it's software assets (source code and system and project artifacts). Additionally has increased efficiency and is able to adopt Agile and Scrum methodologies. Utilized Scrum methodologies as well to manage the project.Oversaw the selection and implementation of a Workforce Management Software system (API Healthcare) for Hospital consisting of approximately 2000 employees. The resulting impact to the organization's bottom line, was a cost reduction of approximately $250,000/month in staffing expenses (+25%). -
Project ManagerAdp Dealer Services Sep 2004 - Jun 2009Led the deployment of Cisco network and telephony systems and intregrated services and applications such as CTI (computer telephony integration), IVR (interactive voice response), ACD (automated call distribution) and wireless phones and networks. Defined project scope. Lead system and application design process. Supported compliancy requirements, Managed hardware delivery and resource alignment. Managed multiple concurrent projects spanning North Ameria with project lifecycles ranging from 4 months to over 3 years. Provided superior communications and customer support. -
Telecom ManagerHollywood Entertainment Oct 2002 - Sep 2004Managed a $3 million annual telecommunications budget for a 2000+ retail store chain.Oversaw the on-going new store launch initiative averaging 6 new store openings weekly.Responsible for the delivery of phones, dial tone, satelite and network access.Oversaw the support and maintainence of the Avaya phone system for the corportae offices.Drove annual cost savings averaging 20% of the overall budget (approximately $60k annually). -
TelecomHollywood Entertainment 2002 - 2004
Joy O'Hearn Education Details
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Business Management
Frequently Asked Questions about Joy O'Hearn
What company does Joy O'Hearn work for?
Joy O'Hearn works for State Of Oregon
What is Joy O'Hearn's role at the current company?
Joy O'Hearn's current role is Project Manager at State of Oregon, PMP.
What schools did Joy O'Hearn attend?
Joy O'Hearn attended Golden Gate University.
Who are Joy O'Hearn's colleagues?
Joy O'Hearn's colleagues are Kimberly Taylor, Debra Carroll, Anna Rios, Trisha Collins, Victoria Graves, Tara Bolthouse, Curtis Jones.
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