Joy Ocheja, Csm®
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Joy Ocheja, Csm® Email & Phone Number

IT Service Desk Supervisor at Retail Supermarkets Nigeria limited
Location: Lagos State, Nigeria, Nigeria 6 work roles 2 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Role
IT Service Desk Supervisor
Location
Lagos State, Nigeria, Nigeria
Company size

Who is Joy Ocheja, Csm®? Overview

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Quick answer

Joy Ocheja, Csm® is listed as IT Service Desk Supervisor at Retail Supermarkets Nigeria limited, a company with 188 employees, based in Lagos State, Nigeria, Nigeria. AeroLeads shows a matched LinkedIn profile for Joy Ocheja, Csm®.

Joy Ocheja, Csm® previously worked as Market Intelligence Officer Nigeria at Kt&G and Operations Admin at Transform Africa Limited. Joy Ocheja, Csm® holds Bachelor Of Science - Bs, Oil, Gas And Energy Management from Global Wealth University.

Company email context

Email format at Retail Supermarkets Nigeria limited

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Retail Supermarkets Nigeria limited

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Profile bio

About Joy Ocheja, Csm®

I am an operations and market intelligence professional with over 5 years of experience specializing in IT service management, support desk operations, and market research. My career has been shaped by a passion for driving process improvements, optimizing workflows, and delivering measurable results that enhance operational efficiency and customer satisfaction.

Current workplace

Joy Ocheja, Csm®'s current company

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Retail Supermarkets Nigeria limited
Retail Supermarkets Nigeria Limited
IT Service Desk Supervisor
Lagos, Nigeria
Employees
188
AeroLeads page
6 roles

Joy Ocheja, Csm® work experience

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Market Intelligence Officer Nigeria

Current

Lagos & Kano

-Conducted targeted field visits and data collection initiatives, delivering critical insights that shaped product positioning strategies and drove a 10% increase in market share for newly launched products.-Analyzed consumer feedback to produce actionable insights, resulting in enhancements to product offerings that aligned with market trends.

Feb 2024 - Present

Operations Admin

Current

-Developing and managing comprehensive project documentation, such as bids, bills of material, and technical specifications, improving resource allocation accuracy by 25%.-Supporting clients in networking, access control maintenance, and Cisco Meraki solutions to ensure efficient service delivery and reliable system performance.

Jul 2023 - Present

Team Lead, Project Phoenix (Rsnl)

- Directed cross-functional teams (Teams A, B, and C) at Lab Isolo, delivering hands-on training on device operations, including the installation of drivers for Windows, Unix, OPOS, and other systems, ensuring seamless deployment and functionality. - Led Team C’s support desk operations, efficiently logging and resolving over 500 technical issues for.

Mar 2024 - Dec 2024

Sales And Marketing Representative

Lagos State, Nigeria

-Ensured high customer satisfaction by closely monitoring goods and promptly addressing customer queries.-Cultivated strong relationships with key clients in the assigned territory, resulting in meeting and exceeding monthly and quarterly sales targets.-Demonstrated an in-depth understanding of product offerings and market trends, providing excellent.

Nov 2021 - Nov 2022

Field Researcher

Lagos State, Nigeria

-Performed comprehensive research and data collection on blue-collar jobs in urban areas, employing various methods such as surveys and interviews.-Worked in a team of professionals to analyze the collected data and generate actionable insights for clients, facilitating improved employment opportunities in urban settings.

Jan 2021 - Apr 2021
2 education records

Joy Ocheja, Csm® education

Bachelor Of Science - Bs, Oil, Gas And Energy Management

Global Wealth University

O-Level, Computer Science, Mathematics, French

Command Day Secondary School, Ojo

Activities and Societies: Volleyball ball

FAQ

Frequently asked questions about Joy Ocheja, Csm®

Quick answers generated from the profile data available on this page.

What company does Joy Ocheja, Csm® work for?

Joy Ocheja, Csm® works for Retail Supermarkets Nigeria limited.

What is Joy Ocheja, Csm®'s role at Retail Supermarkets Nigeria limited?

Joy Ocheja, Csm® is listed as IT Service Desk Supervisor at Retail Supermarkets Nigeria limited.

Where is Joy Ocheja, Csm® based?

Joy Ocheja, Csm® is based in Lagos State, Nigeria, Nigeria while working with Retail Supermarkets Nigeria limited.

What companies has Joy Ocheja, Csm® worked for?

Joy Ocheja, Csm® has worked for Retail Supermarkets Nigeria Limited, Kt&G, Transform Africa Limited, Dr Technologies Ltd, and Wabi Project.

How can I contact Joy Ocheja, Csm®?

You can use AeroLeads to view verified contact signals for Joy Ocheja, Csm® at Retail Supermarkets Nigeria limited, including work email, phone, and LinkedIn data when available.

What schools did Joy Ocheja, Csm® attend?

Joy Ocheja, Csm® holds Bachelor Of Science - Bs, Oil, Gas And Energy Management from Global Wealth University.

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