Joy Ogbebor Email & Phone Number

Lagos, Nigeria

Lagos, Nigeria

Define and implement standards/procedures for ensuring optimal customer experienceConduct surveys to gather information on customer opinion of rendered servicesUtilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiriesSupervise the activities of customer experience team to ensure their.

Head Office, 8 Lekki Beach Road

Developed training and mentoring procedures to keep team member performance strong and optimized for Company needs.Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.Collaborated with management to discuss effective plans for resolving major quality problems.Initiated change.

Wakanow.com

• Devise, arrange and promote holidays and travel options.
• Sell holiday and travel products to customers
• Ability to tailor make and plan tour costings
• Improve scope of tour packages
• Work with hotels, airlines and other transport companies
• Assist in planning holidays or complex tailor made itineraries for clients.

Accra Ghana

• Devise, arrange and promote holidays and travel options.
• Sell holiday and travel products to customers
• Ability to tailor make and plan tour costings
• Improve scope of tour packages
• Work with hotels, airlines and other transport companies
• Assist in planning holidays or complex tailor made itineraries for clients.

Ikeja

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.Resolved average of 50 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.Explained key information regarding products and services to customers to encourage informed decision-making.Pursued opportunities to advance client.

Lekki Phase 1

 Prepares and analyze internal and external quality report for management staff review.  Maintain and develop a computerized customer and prospect data base Receiving and resolving customers’ complaints promptly. Use various applications in managing, resolving or escalating customers’ request. Customer intelligent management and customer’s.

Bachelor Of Science (B.Sc.), Geography

Geography and Planning

Education record