Driving sales to achieve set targets through effective customer care management, strategic sales initiatives, proper analysis and interpretation of sales trends to ensure a quick turn around and minimum costs.Develop the branch sales and marketing plan, focusing on achieving set targets against each parameter for each sales agent.Develop and maintain business relationships with corporate and walk in clients.Channel, escalate, manage and resolve customer care issues within the agreed service level agreements (SLA’s).Liaise with Human Resources and Training departments for planning, recruitment, direction, organization and control of sales agents ensuring effective customer care and retention leading to mutual business and employee satisfaction. In liaison with marketing and corporate communication departments design, align and maintain planograms on merchandise and Point on Sale material (POS) relevant to the focus product or service.Maintain shop outlook and standards as per the Group’s guidelines. Manage effective stock levels and stock control ensuring minimum pilferage and loss.Follow up on consultative sales lead end to end to ensure effective needs analysis, prompt service delivery and collection for services rendered.Develop and maintain business relationship with sales agents and customers

In charge of Telkom Kenya’s Flagship Store

Drive sales and acqusitions on voice and VAS solutions.Ensure profitable running of the retail sales department.Define and develop sales strategies that ensure revenue growth that are consistent with the company objectives.Establishing sales objectives by forecasting and developing annual sales quotas per region and territory. Projecting expected sales volumes and setting objectives.Implement sales programs by developing field sales action plans. Maintaine sales volume and product mix creating and exceeding demand.Completed national sales operational requirements by scheduling and assigning employees and following up on work results. Maintained national sales staff by recruiting, selecting, orienting and training employees.Effectively coach, manage and lead a team of seventy direct sales representatives and two back office staff.Forging and maintain strong business relationship with the suppliers.Organizing and carrying out marketing activities within the company branch networkEnsuring stock and cash reconciliation averting losses and revenue leaks.

Achieve set targets as issued by management. Over a period of 11months, actively participating in the outlets, managed to achieve the targets in 8 of those months.Grew the Key Accounts Channel acqusition from three supermarkets to 15 major supermarkets and distributorsCo - created a distributor channel from scratch to a countrywide network expanding to mass marketsCarryied out company merchandising activities in the trade in regard to facings, space acquisition, stock rotation.Recruit, train and manage of merchandisers and sales agents. Developed and run consumer promotions within key accounts

Manage product penetration and visisbility within Key Account Outlets and HORECAS.Liase between the market, distribution and sales teams.Manage product quality issues within the trade.Run consumer promotion activites on both national and market specific level.Coach and manage a team of merchandisers.Grow sales through trade marketing activites.Build and manage relationships liasing between Key Account outlets and the organization.