Joyal P Email & Phone Number

-Remote HCC Medical coder & Auditor-HEDIS Abstraction auditor-Data validations-Medical Billing-ICD-10 CM Trainer-Medical Record Technician-RCM management for all specialties

Houston, Texas, United States

Houston, Texas Area

- Working knowledge of Agile software development practices- Experienced in testing with automated testing tools with Selenium - Experienced in managing code using Version Control Systems e.g. Git- Working knowledge of JMeter, Blaze meter & AppDynamic - Working knowledge of Atlassian toolsets for software development (Jira, BitBucket & Confluence)

Greater Chicago Area

• Conduct ongoing problem solving and data interpretation to view anomalies and defects within the platform• Provide consultation on IT solutions with SDLC/AGILE methodology within business unit• Learned process of business requirements gathering with negotiation and understanding system limitations• Coordinated business changes among units for smooth transition; reduced failures• Implemented client requirements according to SLA and agreements JavaScript, HTML• Analyzed system for requirements' changes from client, completed requirements changes, performed frequent security migrations from QA to PROD servers, developed custom IT business solutions to generate contracts, helped define project scopes, conducted defect research/troubleshooting within system Remedy, created project plans Salesforce• Thrives in ambiguous and dynamic environments, understanding the larger objectives and how to attain them• Proactive problem solver who approaches problems from a questioning perspective to understand the root cause and then implement meaningful solutionsParticipated in Test Plan creation• Performed Manual/Automated tests via navigation and workflow of the application• Writing and reviewing test cases to validate the functionality of all the modules• Used Selenium WebDriver using TestNG and Eclipse for automation in Hybrid model. • Integration testing of all the features and functionalities• Regression testing of all the various builds of the application manually.• Analysing reports and suggesting changes in the application and monitoring them• Sending issues to manger by tracking the bugs (JIRA).• Performing system testing on each build.• Coordinating between clients, developers, team members and review meetings.Environment: Selenium WebDriver, TestNG, SOAP UI, Eclipse, Fire path, Firebug, Manual testing, agile, HTML, XML, JavaScript, Windows

Houston, Texas Area

Greater Chicago Area

Ahmedabad Area, India

Project Management – Oversee end-to-end process including client acquisition to marketing and sales. Contract Oversight – responsible for all facets of contract development, including analysis, negotiation, and closeout Business Development – identify and work with new business areas to assign closeout responsibilities and pinpoint process improvement area Cross-functional coordination – work across internal departments to ensure contracts comply with all business requirements. Prioritization and multi-tasking – manage multiple, concurrent processes, and where necessary, strategically prioritize to ensure all deadlines are met

Ahmedabad

Experience in Technical Support for identity based UTM (Cyberoam), troubleshooting and diagnosis of client’s network remotely, identifying network related issues and configuring Firewall.Provisioned, Configured, and Support Switch, Rotuers, Firewall and NAS for all client throughout the organization.Experience in configuration, diagnosis and troubleshoot for Web and Application filtering, Antivirus - Antispam, IDS-IPS, VPN, Bandwidth management and Multiple link management.Troubleshooting skills and experience in using network security tools: Wireshark, TCP Dump.Working knowledge of networking concepts: TCP/IP, HTTP, HTTPS, FTP, DNS, DHCP, NAT, ARP, VLAN etc.Experience in implementing routing protocols: RIP, OSPF, EIGRP and BGP.Maintain SLA (Service Level Agreements) up to 100%.Responsible to troubleshoot the issue with achieving Customer Satisfaction and maintaining FDR (First Day Resolution) above 90%.Experience working in fast-paced environments.Provide clear guidance and knowledge to the customer about the issue, follow up to the customer while communicating with internal resources and documenting each case internally as well as updating the same to the customer.

Master Of Science In Information Technology, System, Networking, And Lan/Wan Management/Manager, 3.54Gpa

Bachelor'S Degree, Computer And Information Sciences And Support Services