Joy P. Email & Phone Number

Washington, Dc, Us

Bethesda, Maryland, United States

• Responsible for supporting the administration of all company benefits programs, company compensation program, regulatory compliance, and wellness initiatives• Provides guidance, assistance, and clarification to all employees regarding company policies and procedures• Serves as a point of contact for all employee benefits. Work with vendors and brokers to obtain information as needed• Assists in the planning and management of the annual benefits open enrollment process for all employees• Work with the HRIS Director to ensure benefit offerings and costs are accurate in HRIS and the benefits administration platform, further ensuring elections are properly coded• Complete monthly benefits billing process in conjunction with the various accounting departments.• Complete audits as needed to maintain accurate deductions and enrollments in the benefits platform and with vendors• Assist with COBRA administration. Work with the benefits administration platform to ensure additions and removals of employees for continuation coverage is timely and accurate• Designated with the management, tracking and payroll aspects of FMLA and disability processes• Manage FSA administration by ensuring accurate and timely elections and communication during open enrollment• Act as the point of contact and be responsible for the benefits administration platform; ensuring that the website is maintained, updated and relevant• Conduct New Employee Benefits Orientation and Enrollment• Monitor and assist in completing annual compliance requirements, including EEO-1, 5500s, SARs, and the Medicare Part D Notice• Assist with the management of ACA compliance functions• Coordinate and promote wellness activities to staff and planning events for corporate offices• Participate in external compensation surveys to gather detailed market data on jobs• Develop and update compensation data by department and by position, coordinating the appropriate match to current Job Descriptions

Washington, District Of Columbia, United States

• Human Resource officer for all facets excluding payroll• Benefits administration through eligibility tracking, form distribution, enrollment processing, billing reconciliation, dependent changes, cancellations, (Kaiser, Carefirst, Reliance, Hotel Association, 401K, FSA) – initiation of PAF for Ultipro updates• Assisted in coordination of FMLA approval and extension process, FMLA balance tracking, processing short-term disability claims, initiating PAFs to stop vacation/ accruals, tracking of employee payment• Administration of workers compensation: coordination with department, employees, and other business partners (time tracking; coordinating information for modified duty)• Assisting in the administration of varying programs through but not limited to sending MEMOs, e-mail notifications, invitations, and procurement of materials. • Administration of I9s/employment eligibility, expiration tracking, updates, and status changes• Filing and assistance with HR audits (personal and medical files, I9 compliance)• Receiving and processing varying employee requests (employment verification, payroll & benefit questions)• Sourcing, screening, maintaining correspondence, and inviting applicants for vacancies• Conducting interviews, coordinating with schedules of hiring managers and heads, reference checking, onboarding, collection of requirements, and facilitating new employee orientation• Conducted exit interviews for resigning employees• Spearheaded and maintained the use company bulletin boards• Coordinated in the design, theme, and décor in certain employee areas of the hotel for varying seasons and events

Tysons Corner, Virginia, United States

• Ensured excellent customer experience by adhering to company practice and providing genuine desire to assist and engage with customers throughout the workplace• Ensure adequate brand, product and fashion knowledge• Facilitated great garment care through organizing and folding to display products properly, full and tidy.• Actively stock and replenish product, ensuring proper allocation to avoid missed sales• Adhere to company practices and protocols to maximize selling opportunities• Handled payments and returns at the register, handling all required transactions, receipt issuance, and proper baggage.• Bear in mind and comply with safety, security and administrative protocols in all areas of the store• Utilizing skills and knowledge in helping colleagues and teaching new hires to create a positive working environment

Angeles, Central Luzon, Philippines

• Fully trained and prepared in taking calls and solving customer technical issues • Continuous training and familiarization with client's products • Underwent nesting period before fully immersing in full shift inbound calls • Continuous up-training and refresher courses on a regular basis to ensure all troubleshooting procedures are correct • Seamlessly transitioned and adapted from Office based set-up to Work at Home when complete lockdown was implemented • Utilized employment software such as Salesforce Lightning in managing cases for customers • Used employment applications such as Avaya One X and Avaya agent • Conducted over the phone troubleshooting ranging from hardware issues to limited Windows or software issues • Had to multitask effectively and efficiently while simultaneously taking calls and managing cases (e.g. responding to emails, outbound calls, conducting follow up troubleshooting) • Clear and accurate communications with Line 2 technical support for difficult or uncommon hardware and software issues • Clear and accurate communications with Line 2 technical support for escalation cases (e.g. supervisor call requests, etc.)

Makati, National Capital Region, Philippines

• Conducted face-to-face initial interviews for skilled workers • Facilitated job orientation to newly hired employees • Filed for Government benefits (e.g. SSS, etc) for new hires• Constructed a peer evaluation questionnaire and administered the questionnaire to company employees • Utilized MS Office, especially Excel in filing MPH for new hires and time key evaluation during monthly cut-off • Conducted offer negotiations for tenured and newly hired employees • Provided answers to candidate inquiries and concerns via email, SMS, or verbally • Exhibited strong adaptability and efficiency in all roles assigned to