Joy P. Email and Phone Number
Experienced Leader with a demonstrated history of working in the insurance industry. Skilled in Negotiation, Claims Management, Analytical Skills, Insurance Claims, and Investigation. Strong community and social services professional with a Advanced Certificate focused in Becoming A Better Manager from Harvard University.
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Contract SpecialistUspto Mar 2022 - Present -
Contract SpecialistUnited States Department Of Defense Aug 2019 - Mar 2022Northern, Virginia, United StatesEvaluate and analyze complex contractor proposal to determine the Government pre-negotiation objectives. Lead and facilitate contract negotiations between the government and prime contractors. Solicit proposals for research and development efforts by issuing request for proposals. Prepare and document contract files. Prepared and modified Pre-Award Negotiation Messages. Trained a GS-7 Contract Specialist on SSA Briefing Presentation. Execute numerous contract modifications to incrementally fund CLINs, adjust periods of performance, make administrative changes, and create new CLINs. Prepare determinations and findings. Create bilateral and/or unilateral modifications. Documentation which includes Fair and Reasonableness, legal reviews, memorandum to the file. Provide ongoing analysis. Prepare correspondence, reports of inspections or investigations ore recommendation for action. Examine records, reports, or other documents to establish facts or detect discrepancies. Solicit proposals for research and development efforts by issuing request for proposals. Obligated over $300M in incremental funding for Utility Privatization within various military bases. Analyzes the requirements and determines method of procurement and recommends improvements to the statement of work. Maintains the contract administration record-keeping and reporting system. Oversees and monitors contract performance of assigned areas and assists with determining compliance with terms and conditions of the contract and policies by examining various performance indicators such as: reports, deliverables and other indicators. Assists with internal inspection of compliance issues. Provides guidance regarding contract administration, policies, and procedures. Reviews and verifies accuracy of payment invoices. Supports weekly, monthly, quarterly and annual reporting. Drive continuous process improvement while developing relationships for long term solutions. -
Telephone Claims Representative Ii SupervisorGeico Feb 2018 - Aug 2019Macon, GaCoaching the proper techniques in order to properly negotiate a claim. Engage associates about how to formulate demands in an effort to settle for the correct price. Supervising associates on how to plan and conduct investigations to analyze coverage, determine liability, compensability, and extent of damages. Managing the average loss payments of the section and each associate. Maintaining a case reduction and the pending of each associate. Responsible for coaching, mentoring, training and evaluating staff. Sets and monitors goals and targets and manages performance of staff; recognizes employee achievement and is responsible for conducting performance appraisals and recommending salary actions , promotions, corrective action and terminations. Communicates and enforces administrative policies and operating procedures. Oversees the investigation and conclusion of low to high complexity liability claims with no injury exposures. Makes decisions on simple to complex policy coverage questions. Responsible for ensuring Department of Insurance and customer complaints are resolved in a timely manner. Directs, supervises and evaluates workflow of claims with no injury exposures; provides technical expertise to claim specialists. Manages the non-injury unit phone queue. Oversees the investigation, processing, and conclusion of all claims. Responsible for day-to-day application of organizational policies and procedures. Supervised in establishing the business plan for the upcoming fiscal year. Expert at composing the business plan for the upcoming fiscal year. Research each associates' claims handling process in order to ensure that they are align with the company's protocol and procedures. Train associates on how to properly conduct liability investigations. Teach the proper way to use the various systems. Guide individuals on how to manage a diary, while proper ensuring reserve lines were opened. -
Transition Telephone Claims Representative SupervisorGeico Apr 2017 - Feb 2018Macon, GaResponsible for coaching, mentoring, training and evaluating staff. Sets and monitors goals and targets and manages performance of staff; recognizes employee achievement and is responsible for conducting performance appraisals and recommending salary actions , promotions, corrective action and terminations. Communicates and enforces administrative policies and operating procedures. Oversees the investigation and conclusion of low to high complexity liability claims with no injury exposures. Makes decisions on simple to complex policy coverage questions. Responsible for ensuring Department of Insurance and customer complaints are resolved in a timely manner. Directs, supervises and evaluates workflow of claims with no injury exposures; provides technical expertise to claim specialists. Manages the non-injury unit phone queue. Oversees the investigation, processing, and conclusion of all claims. Responsible for day-to-day application of organizational policies and procedures. Supervised in establishing the business plan for the upcoming fiscal year. Expert at composing the business plan for the upcoming fiscal year. Research each associates' claims handling process in order to ensure that they are align with the company's protocol and procedures. Train associates on how to properly conduct liability investigations. Teach the proper way to use the various systems. Guide individuals on how to manage a diary, while proper ensuring reserve lines were opened. Teaching employee the importance of investigating coverage issues by contacting different parties and underwriting. Educate why investigating complex liability disputes: by reviewing contracts and state laws to ensure proper coverage is available to the claim is viable within the company. Preparing presentations to management. -
Customer Service Representative SupervisorGeico Feb 2015 - Apr 2017Macon, GaResponsible for coaching, mentoring, training and evaluating staff.Sets and monitors goals and targets and manages performance of staff; recognizes employee achievement and is responsible for conducting performance appraisals and recommending salary actions , promotions, corrective action and terminations. Communicates and enforces administrative policies and operating procedures. Oversees the investigation and conclusion of low to high complexity liability claims with no injury exposures. Makes decisions on simple to complex policy coverage questions. Responsible for ensuring Department of Insurance and customer complaints are resolved in a timely manner. Directs, supervises and evaluates workflow of claims with no injury exposures; provides technical expertise to claim specialists.Manages the non-injury unit phone queue. Oversees the investigation, processing, and conclusion of all claims. Responsible for day-to-day application of organizational policies and procedures. Supervised in establishing the business plan for the upcoming fiscal year. Expert at composing the business plan for the upcoming fiscal year. Research each associates' claims handling process in order to ensure that they are align with the company's protocol and procedures. -
Litigation ExaminerGeico Feb 2014 - Feb 2015Macon, GaEvaluating policy coverage, contact insured’s, claimants, attorneys, body shops and medical staff to determine injuries stemming from an accident while determining and establishing reserve requirements; Planning and conducting investigations to analyze coverage, determine liability, compensability, and extent of damages; Maintaining accurate records and handles administrative responsibilities associated with processing and payment of, claims. Recording and updating status notes and documents results of contacts, relevant medical reports and duration information per file posting standards; Evaluate claim for potential fraud; Assessing actual damages associated with claims and conduct negotiations to settle claims; Referring suits to defense counsel when notified of suit; Ensuring answers are submitted to the courts within thirty days of service; Requesting and producing discovery; managing the entire suit process; attending trial, mediation, and settlement conferences. -
Bodily Injury AdjusterGeico Feb 2013 - Feb 2014Macon, GaEvaluating policy coverage, contact insureds, claimants, attorneys, body shops and medical staff to determine injuries stemming from an accident while determining and establishing reserve requirements; Planning and conducting investigations to analyze coverage, determine liability, compensability, and extent of damages; Maintaining accurate records and handles administrative responsibilities associated with processing and payment of claims. Recording and updating status notes, and documents results of contacts, relevant medical reports and duration information per file posting standards; Evaluate claim for potential fraud; Assessing actual damages associated with claims and conduct negotiations to settle claims. -
Liability Claims AdjusterGeico Jun 2011 - Feb 2013Fredericksburg, VaFull time associate working 40 hours per week. Responsible for: providing superior customer service to a diverse group, effectively assisting irate customers, communicating bad news by emphasizing with the customer, explaining the facts, suggesting alternatives, and leaving a open door; Investigating complex liability disputes by: reviewing contracts and state laws to ensure proper coverage is available to the claim; researching amendments and endorsements to determine how they affect the claim; Investigating coverage issues by contacting different parties and underwriting; Making liability decisions by gathering evidence such as recorded statements and police reports; Explaining first and third party coverage; Negotiating with adverse carriers; Managing my diary by: ensuring proper reserve lines were opened; paying bills; contacting attorney’s, adverse carriers, and all other associated parties to the claim; following up with injured parties to get updates on treatment status; Sending and receiving subrogation demands, Sending reports to Medicare on eligible parties; Requesting tag traces; Multitasking between systems such as ATLAS, ECF, Claims IQ, ARMS, EDARS, OPIQ, and ISO; Mentoring and coaching new associates coming to the floor.
Joy P. Education Details
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Becoming A Better Manager -
Business Administration With A Concentration In Contracts And Acquisitons -
Criminal Justice
Frequently Asked Questions about Joy P.
What company does Joy P. work for?
Joy P. works for Uspto
What is Joy P.'s role at the current company?
Joy P.'s current role is Contract Specialist at United States Patent and Trademark Office.
What schools did Joy P. attend?
Joy P. attended Harvard University, Strayer University, Strayer University, North Carolina Agricultural And Technical State University, North Carolina Agricultural And Technical State University.
Who are Joy P.'s colleagues?
Joy P.'s colleagues are Shafiqul Sikder, Katherine Leblanc, Tima Mcguthry-Banks, Ron Stright, Soma K., Joshua Maraj, Ibrahim Sharif.
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1internationalmedicalcorps.org
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Ajay Joy George, P.Eng., CEM
Ashburn, Va
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