Responsible to lead the Account Team as the quarterback and have full ownership for client happiness and service delivery. Influenced client up-sell opportunities through utilizing consultative selling skills by recommending CVS Health solutions to meet key client needs. Developing and delivering quarterly and annual reporting to clients on their drug trend, financial performance and facilitates in identifying client cost-saving opportunities.Formulating responses to Request for Proposals (RFPs) through collaboration with key internal partners such as underwriting.Executing client renewals by building relationships with key client partners and asking questions that lead to mutually beneficial innovative pharmacy benefit plan designs.

Utilized account expertise to grow business through renewal, retention, and up-sell of existing clients. Successfully retained of business through renewal. Recommended and sold solutions to help client successfully manage trend or meet the needs of their market. Knowledgeable at presenting and demonstrating the value of products and services to clients. Primarily focused on supporting client’s new business opportunities with RFPs and bid strategy support. Lead the account as the quarterback by owning the overall client satisfaction through partnering with internal teams including account management, underwriting, clinical, benefits, regulatory, rebates, legal, operations and other business units. The account team consistently received top scores on client satisfaction reviews. Compiled then analyzed data to find trends when delivered quarterly/annual report to clients on their drug trend and financial performance. Maintained low trend year over year for client’s lines of business.

Responsible for day-to-day client support activities. Lead strategic and tactical projects for assigned client and internal project initiatives. Collaborated with sales team to identify growth opportunities by forecasting and tracking key account metrics. Onboarded and integrated new clients and developed existing client relationships. Established a trusted advisor relationship with key accounts, customer stakeholders and internal/external executives. Reduced the number of benefit errors and financial payouts due to organizational error. Consistently met key performance indicators and customer satisfaction scores. $0 in performance guarantee payouts for Account Management team.

Supervised daily operations of 2 Operational Trainers and coordinated as needed 76 rotationaltrainers. Supported training operations for UnitedHealth Group Customer Service across 4 states. Created individualized development action plans to improve training personnel's performance. Partnered with operational managers to conduct needs assessment and develop action plans for performance management opportunities. Annual on-boarding, mentoring and performance building of 25 rotational trainers across multiple accounts.

Traveled across the region to analyze stores, assess effectiveness of sales (staff and retail store) and maximized operational effectiveness across assigned territory. This mode of functioning increased production, thus creating a 40% sales growth. Maintained store performance by coaching and counseling. Achieved financial objectives by preparing an annual budget, scheduling expenditures, and analyzing inconsistencies.