Joy Risso Email and Phone Number
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As a Senior Client Manager, with expertise in sales, digital marketing and client relations, I excel in fostering positive customer experiences and driving business growth. I have a proven track record of delivering optimal solutions that enhance customer satisfaction and loyalty.I am skilled in providing strategic guidance, managing escalations, and collaborating cross-functionally with internal and external stakeholders. My mission is to unlock customer success and value by understanding client needs, challenges, and goals, and by aligning them with the right products and services.
Ame Learning
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Senior Account ManagerAme Learning Jan 2024 - PresentToronto, Ontario, Ca
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Senior Sales AssociateVisionary Webdz Dec 2024 - Present -
Senior Client ManagerRizepoint May 2021 - May 2023Salt Lake City, Ut, Us -
Digital Solutions ManagerJohn Wiley & Sons Oct 2019 - May 2021
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Specialized Account ManagerJohn Wiley And Sons Jan 2017 - Oct 2019Hoboken, Nj, Us• Identify, prioritize, track, and close sales opportunities, achieving 116% of Annual sales target in 2017, 112% Fiscal Year 2018 and 106% in Fiscal Year 2019. • Awarded Top Five Sales Rep of the Year for 2017• Manage a territory of 350 accounts as a hybrid Sales Rep, working inside as well as in the field• Build relationships with faculty members and department chairs to develop an understanding of customers’ needs• Develop and maintain a high level of knowledge about Wiley’s products and services to determine effective solutions that will enhance the teaching experience and improve student outcomes• Interact with sales, marketing, editorial and external customers• Create copy and execute targeted email campaigns• Travel to key accounts for presentation of Wiley's services and technology solution -
Account Manager, Enterprise Learning SolutionsJohn Wiley And Sons Jul 2008 - Jan 2017Hoboken, Nj, Us• Manage a territory of over 1,000 accounts in the for-profit sector, achieving 112% of sales goal in 2008, 107% in 2009, 104% in 2010 and continuing to increase sales year over year in 2011-2014• Develop relationships with instructors, Program Directors, Deans and Curriculum Developers to maintain Wiley business and seek out new opportunities• Manage rolls and course map Wiley products to specific program and course objectives• Work with marketing team to develop and deploy email campaigns and newsletters• Manage digital transformations and customize eBook delivery and billing• Work with third party vendors to manage distribution of digital products• Oversee the setup and maintenance of Digital License Agreements and Volume Purchase Plans
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Inside Sales And Marketing RepresentativeHoughton Mifflin Aug 2006 - Aug 2008Boston, Massachusetts, Us• Manage inside sales territory during a corporate restructure and sale• Design and implement sales and marketing strategies in the traditional and career markets, exceeding goal expectations• Provide sales support for field representatives including Microsoft Office technical support• Manage inside sales territory during a corporate restructure and sale• Design and implement sales and marketing strategies in the traditional and career markets, exceeding goal expectations• Provide sales support for field representatives including Microsoft Office technical support -
Sales Representative, Orlando RegionHoughton Mifflin Aug 2006 - Aug 2008Boston, Massachusetts, Us• Design and implement sales and marketing strategies, achieving 114% of sales goal in 2005• Territory management and planning• Conduct daily sales calls to professors and Program Deans to generate new business• Market and host on-campus events and facilitate technology demonstrations• Work with Bookstore Managers to ensure timely delivery and proper product placement for first day of class
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Marketing SpecialistRaymond James 2002 - 2003• Design, edit and publish educational materials such as client brochures, Financial Advisor Reference Guides and departmental newsletters• Develop and maintain intranet sites for seven departments under the Customer Operations group
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Project SpecialistRaymond James 2000 - 2002• Manage complex projects through the process of research, development and implementation relating to the client statement production process for the firm• Lead customer and Financial Advisor focus groups to improve company processes• Respond to system updates and issues, procedures, regulatory changes and industry trends• Collect and analyze statistical data and create reports for use by Senior Management
Joy Risso Skills
Joy Risso Education Details
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University Of South FloridaAccounting -
St. Petersburg CollegeAssociate Of Arts - Aa
Frequently Asked Questions about Joy Risso
What company does Joy Risso work for?
Joy Risso works for Ame Learning
What is Joy Risso's role at the current company?
Joy Risso's current role is Senior Account Manager | Specializing in Strategic Partnerships, Client Engagement & Marketing Solutions.
What is Joy Risso's email address?
Joy Risso's email address is jo****@****ley.com
What is Joy Risso's direct phone number?
Joy Risso's direct phone number is (201) 748*****
What schools did Joy Risso attend?
Joy Risso attended University Of South Florida, St. Petersburg College.
What skills is Joy Risso known for?
Joy Risso has skills like Publishing, Marketing, Salesforce.com, Content Development, Email Marketing, Leadership, Sales Presentations, Account Management, Training, Online Publishing, Social Media, E Learning.
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