Joy Sanders Email & Phone Number

Chicago, Il, Us

Carol Stream, Il, Us

Expands customer relationship accounts by responding to customer inquiries, needs and order inquiries as to orders, delivery, service, warranties, product returns, replacements and account credit requests. Oversees the Global Omni Channel customer journey between multiple mediums. Develops customer service policies and procedures including software support.

Carol Stream, Il, Us

Manage the Customer Service Department for the McDonald's and RBI business unit*Populate and submit all required reporting (weekly, monthly, quarterly, annually), including quarterly Sales reporting.*Develop & supervise training of Customer Service team*Develop Customer Service policies and procedures including software support*Liaison with Global Sales team for escalations and corporate communications specific to products, product testing, pricing, global sales meetings, etc.*Communicate internally with the sales, engineering, and shipping functions to ensure that customer issues are resolved and the product arrives as quoted and on time.*Computes pricing, discount, sales commission, and shipping charges and prepares invoices & shipping documents.*Assist with product development cycle reporting, including stage gate management & other product releases to the customer.

Chicago, Il, Us

Responsible for maintaining domestic and international customer relations with distributors, retailers and consumers. Provide leadership of customer care team, whose accountability include building customer satisfaction and relationships through wholesale & retail order entry, order management, problem resolution, sales support, feedback, complaint management, and goodwill donations.*Work closely with members of every department to ensure that customer orders are processed quickly and managed effectively. *Responsible for setting departmental goals and specific departmental objectives. Manage daily activities of customer service department which include order entry and sales invoicing.*Develop and improve processes for capturing and measuring customer feedback and satisfaction.*Distribution of daily sales reports, monthly customer trending analysis and quarterly KPI reports

Johns Creek, Ga, Us

The Customer Service Manager is responsible for maintaining customer relations, managing the Customer Service Team and preparing all customer requests for quotation. I serve as a liaison between Customer Service Representatives and VP of Sales and Marketing, as well as sharing responsibility for house accounts with the other members of the Sales Team. The Customer Service Manager works closely with members of the Sales, Engineering, Quality Assurance, Shipping & Production/Manufacturing Departments to ensure that customer orders are effectively managed. The Customer Service Manager reports directly to the Executive VP of Sales and Marketing.

Recruits adult and high school prospective students, assess their educational needs and explain the benefits and objectives of the programs offered by ITT Technical Institute. •Conduct face-to-face interviews, telephone interviews and email correspondence to prospective students to determine their educational needs, concerns and interests.•Responsible for facilitating orientation and Registration day activities.•Closely assist and mentor students through admissions process.•Actively generate personal referrals.•Participate in school retention efforts maintaining productive contact with his/her active students through graduation.

Directly oversaw and managed a Customer Service team of approximately 25 persons; team consisted of both Domestic and International Manufacturing. Company sales of approximately 99.5 Million dollars

Us

Mba

Bachelor Of Science, Business Management

Education record