Refurbishment of Laptops and Desktops

Taking care of Operations and Production of Electronic Refurbished Products.

Managing team of 60+ individuals across Delhi NCR. Earning revenue through public domain business from the branch.

Manage team of 18 individuals across UP. Monitoring the work done by the engineers and visiting the market for better service delivery to the partners and customers.

Taking care of Customer Care department in UPU as a Relationship Executive. Ensure Customer SLA compliance-call closures and network uptime. Customer engagement activities-Relationship building and Management. Conducting Regular review meetings as per schedule and share Minutes of Meeting with the customer. Conducting Network Audit & Preventive maintenance. Undertakes pro-active reviews of allocated accounts and account performance to identify areas of improvement. Monitoring all critical account situation / escalations until resolution. Acting as a first escalation level for any customer issues. Acting as a customers interface for all major projects from design phase Facilitating prompt, effective resolution of all service related issues. Capturing customer pain points Coordinating with product and network team for faster resolution. Ensuring process and product adaptation for better service. Providing feedback of the customer expectations to the respective AES process owners. Understanding the customer’s strengths and building upon them to deliver value to customers. Undertaking identification of root causes and the development/implementation of associated action plans to maintain/improve customer satisfaction. Driving change through implementation of customized solutions as per customer expectations to enhance customer satisfaction Owing the overall service relationship between Airtel and the assigned accounts. Coordinating all after sales support activities and develop trusted collaborative relationship with clients. Visiting all the Active COCP accounts in UPU as per beat plan and conducting service camps, assisting other functions (Sales, Commercials, etc) as and when required.

Used to handle a team of 25+ individuals in dealer's helpline calls. It was BPO to AIRTEL.