*Manage a team of high performing Analysts, Senior Analysts, Technical Coordinators and Team Leads responsible for processing all forms of Corporate Actions events*Oversee Voluntary and Mandatory CA teams and execute sound strategies based on data*Ensure timely execution and accurate processing of client instructions*Manage workflow distribution and maximize the effectiveness of the team*Provide on the job technical training and coaching for all team members and brief staff regularly on new initiatives*Identify opportunities to improve straight-through processing and implement best market practices*Lead regular governance meetings with global stakeholders focusing on metrics, controls, and people*Provide management reporting and escalation of aged or high risk issues*Conduct performance management and career development processes*Resolve issues with excellent risk discernment as Entitlements Risk and Control pillar head and Global Services Privacy and Security champion*Active Vice Chairwoman of Women in Leadership (WiL) Business Resource Council & Diversity, Equity & Inclusion (DE&I) officer for Global Services Manila

Directly manage, plan, direct and control the Securities Services Operations so as to achieve maximum efficiency and productivity by deriving value and providing consistently high quality services to clients in line with service level agreementsInspire, motivate, maintain high staff morale and lead the team effectively Responsible for proactively identifying, resolving, and escalating all Corporate Actions issues and taking appropriate measures to improve the process and prevent incident recurrence Ensure knowledge retention in the section by reinforcing concepts through continuous staff training and cross training across various marketsContinually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology

Securities Services and Trust Operations Manage a lean team and ensure efficient PH Sub-custody CA operations management in strict compliance with the various local laws and group risk standardsProactively liaise with clients to maintain good relationship and improve service level: escalation point to obtain information and resolution to issuesDrive consistent operations frameworks such as Capacity Planning, Key Control Standards, and Departmental Operating InstructionsGuide direct report to achieve intersectional teamwork and promote a total quality business unitMitigate risks by ensuring prompt and accurate reporting to clients/management, timely rectification and monitoring of any discrepancies

Middle Office - Client ServicesSupervise a team of 4 in preparing cash balance report from CA and trade related client transactionsSafeguard proper trade settlement via pre-matching reports to middle office and processing necessary amendments such as Counterparty change, Conversion, and Depot alignment from 17 equities markets primarily the AU marketBook daily FX and internal and external Receipts and PaymentsInvestigate outstanding breaks, coordinate with Reconciliation team, and inform Client Service Representatives (CSRs) of the resolution madePost ledgers for Fail Fees, Write-off, House Loan, Futures and Options, and Commissions

Direct overall day-to-day project management addressing knowledge drain/gaps:Create New Joiners’ Toolkit enhancing onboarding processIdentify training courses to improve business awareness and market knowledgeDrive very successful DKS-wide Learning Bite “Brown Bag” sessionsValidate Key Operating Procedures (KOP) enhancementManage creation of video-type Viewlets to complement the KOPsHandle the FMLP Intuition clean up with cost-savings of USD1,500Assist in implementing Control and Connect sessions to mitigate process risksMobilize 40 KR representatives in accordance with the project schedule Organize steering committee and meetings with top management

HK Securities ServicesEnsure the settlement of all security trades (equities and fixed income) with complete source of funding and makes confirmation of purchase and sale to clients and counterparties of the HK marketMonitor failed trades, reconcile and perform end-of-day checking of all trade status and attend to client and counterparty inquiries about unmatched/problematic tradesCertify Account Openings and process Billing of clients for Custody fees

Supervise processing of all mandatory and voluntary SG Local Global Custody (LGC) CA events announced by companies (issuers/agents) which result in entitlements to shareholdersResolve issues encountered for the whole CA events life cycle (from announcement from agents to payments to clients: end-to-end) and investigate and reconcile breaksFacilitate withholding tax application and regulatory reporting obligationsInteract with both external and internal agents and respond to client queries and other interested parties

HSBC Securities ServicesSupervise in answering shareholders queries via phone and email, authorize requests for stock certificate requests, dividend issuance/replacement and transfer of ownership sharesCoordinate with internal and external parties (foreign banks and outsourced companies) with respect to top clientelesCounter-Conversion Assistant - Stock TransferVerify over the counter transfer documents and act as shareholder and broker service staff for Sunlife, Manulife, PLDT and Manila Bulletin in the PH marketAttends to all Stock Transfer clients’ requests for processing, over the counter, phone, email or mail correspondencesCross-sell/market HSBC both commercial and investment products to existing shareholders