Joy Schmitt Email & Phone Number

Rio Rancho, Nm, Us

• Led team management and development, including timecard approvals, performance evaluations, training, and hiring, fostering continuous professional growth.• Collaborated with senior leadership to strategically restructure clinical operations, resulting in clear guidelines for new teams and company-wide organizational framework improvements.• Took the initiative to build all frontline teams' metric charts using various formulas. These charts allowed each individual to track their monthly performance compared to the team's average and the company average, enhancing transparency and performance management.• Engineered complex cross-functional workflows to optimize precision and efficiency across clinical operations, member experience, and product teams.• Established a progressive onboarding initiative for clinical operations teams, balancing uniform standards with tailored customization.

• Collaborated with the Product team on projects, identified issues, discerned patterns, and proposed product enhancements benefiting multiple teams.• Guided strategic meetings, ensuring project and task alignment and providing regular updates on project advancements and team milestones.• Managed the clinician network's operational aspects, including scheduling, onboarding, training, and quality reviews for providers.• Took ownership of the billing and invoicing cycle, proactively addressing discrepancies and providing clarifications.• Authored and maintained comprehensive procedural documentation for the Provider Administration team.• Conducted candidate interviews to ensure harmonious growth and unity within the department.• Ran the Phentermine program, contributing to the overall success of the healthcare operations.

Oklahoma City, Oklahoma, United States

• Provided exceptional patient support by promptly responding to phone inquiries, medication refills, optimizing cost-effectiveness by sourcing competitive pricing, and collaborated with various pharmacies to secure required medications.• Executed meticulous medication management duties, including precise pill counting, proactive removal of nearing expiration medications, inventory maintenance, and consistently prioritizing efficiency and timeliness.• Consistently executed a range of vital pharmacy procedures, encompassing both daily and monthly routines, meticulously upholding compliance with HIPAA and state regulations, thereby fostering a secure and regulation-adherent operational environment.

Colorado Springs, Colorado, United States

• Diligently managed inventory of kitchen supplies to ensure the company's uninterrupted access to essential resources.• Prepared food to align with the diverse dietary requirements of residents, thus contributing to their optimal nutritional well-being.• Adhered to FDA safety guidelines, monitored food temperatures to ensure strict compliance, while maintaining records of freezer and refrigerator temperatures for comprehensive quality control.• Provided detailed menu explanations and descriptions to residents, delivering personalized and attentive service by promptly distributing meals to each individual, including efficiently fulfilling room service requests.• Organized and maintained the dining environments of both Memory Care and Assisted Living facilities, ensuring immaculate presentation.

Associate'S Degree, Occupational Therapist Assistant

Phlebotomy Technician/Phlebotomist, 4.0

Cosmetology/Cosmetologist, General