Joy Smith

Joy Smith Email and Phone Number

Manager, Client Success @ Ryan
Texas, United States
Joy Smith's Location
Dallas-Fort Worth Metroplex, United States, United States
Joy Smith's Contact Details

Joy Smith personal email

n/a
About Joy Smith

* 5 years of experience building meaningful relationships and driving success across the entire customer success lifecycle for SMBs to enterprise clients.* Proven track record of growing adoption, reducing churn, and exceeding retention, CSAT, and expansion goals.* Diverse skill set: Creative, analytical, technical, project management, training, and marketing SKILLS & EXPERTISECustomer Success: B2B Saas | Onboarding | Adoption | Retenetion | Churn Reduction | Upselling & Cross-Selling | Renewals | Expansion | Advocacy | VOC | Digital Customer Success | KPIs | Success Planning | CRMTechnical: Technical background | Troubleshooting | Customer Support | Quality AssuranceDesign: UX Design | Journey Mapping | Prototyping | Wireframing | User Testing | Feedback SessionsAnalytical: Data-Driven Insights | Optimization | Strategic PlanningProject Management: Project Planning | Risk Management | AgileDigital Marketing: Campaign Management | Content Strategy | Engagement Strategies | Market AnalysisInstructional: Training Development | Learning Solutions | Content Creation | Facilitating WorkshopsEDUCATIONMaster of Science in Clinical Psychology – Vanguard University Master of Education in Instructional Technology – San Francisco State University Bachelor of Arts in Linguistics – University of California, Santa Barbara

Joy Smith's Current Company Details
Ryan

Ryan

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Manager, Client Success
Texas, United States
Website:
ryan.com
Employees:
6652
Joy Smith Work Experience Details
  • Ryan
    Manager, Client Success
    Ryan
    Texas, United States
    View
  • Crc Insurance Services
    Senior Manager, Customer Success & Digital Solutions
    Crc Insurance Services Aug 2022 - Aug 2024
    Birmingham, Alabama, Us
    CRC is a wholesale distributor of specialized insurance products. ▶️ Oversaw customer lifecycle for a broker digital workflow platform and quote marketplace, from onboarding to expansion, and management of relationships with carriers and end-users.▶️ Closed a key design gap by leading design/prototyping for digital products. Managed design projects and user stories, ensuring quality and alignment.▶️ Developed and implemented targeted engagement strategies based on customer journey and data analysis.
    View
  • Lunchbox
    Senior Customer Success Manager
    Lunchbox Mar 2022 - Aug 2022
    New York, Ny, Us
    Lunchbox provides digital solutions for online ordering, loyalty programs, and marketing tools. ▶️ Managed SMB to Mid-Markets accounts from implementation through renewal support.
    View
  • Ziosk
    Enterprise Customer Success Manager
    Ziosk Mar 2021 - Mar 2022
    Dallas, Tx, Us
    Ziosk provides hospitality SaaS platform for restaurants.▶️ Oversaw a portfolio of over 1,000+ locations of a restaurant group from onboarding to renewalsupport.
    View
  • Ziosk
    Client Services Account Manager
    Ziosk Jan 2020 - Mar 2021
    Dallas, Tx, Us
    ▶️ Managed SMB to mid-market customers from onboarding through retention.
    View
  • Ziosk
    Lead Ux Front End Engineer
    Ziosk Mar 2018 - Jan 2020
    Dallas, Tx, Us
    View
  • Ziosk
    Senior Ux Front End Engineer
    Ziosk Jan 2016 - Mar 2018
    Dallas, Tx, Us
    View
  • Ziosk
    Ux Engineer
    Ziosk Apr 2012 - Jan 2016
    Dallas, Tx, Us
    View

Joy Smith Skills

Ui And Ux Responsive Design/development Content Management Information Architecture Technical Documentation Agile Methodologies Troubleshooting Project Management

Joy Smith Education Details

  • Vanguard University Of Southern California
    Vanguard University Of Southern California
    Clinical Psychology
  • San Francisco State University
    San Francisco State University
    Educational/Instructional Technology
  • Uc Santa Barbara
    Uc Santa Barbara
    Linguistics

Frequently Asked Questions about Joy Smith

What company does Joy Smith work for?

Joy Smith works for Ryan

What is Joy Smith's role at the current company?

Joy Smith's current role is Manager, Client Success.

What is Joy Smith's email address?

Joy Smith's email address is js****@****osk.com

What schools did Joy Smith attend?

Joy Smith attended Vanguard University Of Southern California, San Francisco State University, Uc Santa Barbara.

What skills is Joy Smith known for?

Joy Smith has skills like Ui And Ux Responsive Design/development, Content Management, Information Architecture, Technical Documentation, Agile Methodologies, Troubleshooting, Project Management.

Who are Joy Smith's colleagues?

Joy Smith's colleagues are Krishnaveni B, Prerna Mishra, Michael Agnelli, Vangaveti Dheeraj, John A. Murphy, Cmi, Lavada Rankin, Gayathri Kondapalli.

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