Joy Solomon Email & Phone Number

Jacksonville, Florida, US

• Perform and document audit activities in accordance with professional standards such as COBIT, COSO, PCI-DSS and SOX internal control frameworks Audit Project.
• Audit, test and implement Enterprise Resource Planning Software: SAP, Oracle Financial and People soft.
• Perform all stages of audit planning, fieldwork, executive, reporting and follow up.
• Conduct testing of Sarbanes-Oxley 404 (SOX), OMB Circular A-123 Audit and Service Organization Control (SOC) SSAE 18 Review, using COBIT, ISO 27000 and NIST frameworks.
• Participate in team kick-off meetings and drew up audit plans
• Review of IT General Controls (ITGC) and various applications, databases, operating systems and network devices

Onipanu, Lagos, NG

• Verified that company controls were in compliance with established policies by auditing processes and Instituting organizational strategies and measures for continuous improvements and efficient business operations.
• Prepared audit scopes, reported findings, and presented recommendations for improving data integrity and operations.
• Conducted reviews of data centers, extranets, telecommunications, and intranets to assess controls and ensure availability, accuracy, and security under all conditions.
• Coordinated with IT department and external auditors during SOX IT testing and used ACL to administer computer aided audit tests (CAAT).
• Prepared and presented formal written reports with documented control issues to Audit Management and Clients.
• Provided technical and programming support to the Internal Audit staff, clients and market division personnel as appropriate

NG

• Effectively manage large amounts of incoming calls
• Generate sales leads and identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotas.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.

Victoria Island, Lagos, NG

• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Abuja, Federal Capital Territory, NG

Master'S Degree, International Relations And Affairs

Bachelor'S Degree, Cinematography And Film/Video Production