•Perform and document audit activities in accordance with professional standards such as COBIT, COSO, PCI-DSS and SOX internal control frameworks Audit Project. •Audit, test and implement Enterprise Resource Planning Software: SAP, Oracle Financial and People soft. •Perform all stages of audit planning, fieldwork, executive, reporting and follow up.•Conduct testing of Sarbanes-Oxley 404 (SOX), OMB Circular A-123 Audit and Service Organization Control (SOC) SSAE 18 Review, using COBIT, ISO 27000 and NIST frameworks.•Participate in team kick-off meetings and drew up audit plans•Review of IT General Controls (ITGC) and various applications, databases, operating systems and network devices•Plan and execute operational audits of various business areas using risk-based audit methodology.•Perform and lead audits in accordance with the approved audit program and generally accepted audit standards.•Determine the direction and thrust of the proposed audit by planning the scope of the audit and formulating the actual auditing procedures to be utilized•Work closely with supervisor or senior staff in reviewing and evaluating the products and equipment.•Assist other specialist in providing general and/or limited IT advice and guidance to customers.•Conduct technical analysis of IT requirements and capabilities to meet customer needs.

•Verified that company controls were in compliance with established policies by auditing processes and Instituting organizational strategies and measures for continuous improvements and efficient business operations. •Prepared audit scopes, reported findings, and presented recommendations for improving data integrity and operations. •Conducted reviews of data centers, extranets, telecommunications, and intranets to assess controls and ensure availability, accuracy, and security under all conditions. •Coordinated with IT department and external auditors during SOX IT testing and used ACL to administer computer aided audit tests (CAAT).•Prepared and presented formal written reports with documented control issues to Audit Management and Clients.•Provided technical and programming support to the Internal Audit staff, clients and market division personnel as appropriate•Ensured timely completion of planned and special audits•Ensured that work papers are adequate, complete and in accordance with Internal Audit standards•Organizing the central store to avoid excessive or under stocking, ensure accountability, establishing reorder levels and lead time.

•Effectively manage large amounts of incoming calls•Generate sales leads and identify and assess customers’ needs to achieve satisfaction.•Build sustainable relationships of trust through open and interactive communication.•Provide accurate, valid, and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotas.•Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.•Keep records of customer interactions, process customer accounts and file documents.•Follow communication procedures, guidelines, and policies.•Take the extra mile to engage customers.

•Keep records of customer interactions, process customer accounts and file documents.•Follow communication procedures, guidelines, and policies.•Take the extra mile to engage customers.•Receive payment by cash, check, credit cards, vouchers, or automatic debits.•Issue receipts, refunds, credits, or change due to customers.•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.•Greet customers entering establishments.•Maintain clean and orderly checkout areas.