Joy Spry Email & Phone Number

Atlanta, Georgia

Sandy Springs, Ga

Responsible for delivering a lease application, a lease, any amendments to any person applying for rental home. Providing information authorized by the broker about a rental home. Providing information to a tenant about the status of such tenant’s security deposit or rent payments or to an owner about the owner’s ledger accounts and payments from the owner’s tenants.Responsible for all aspects of rent collections & evictions. Optimized in rent collections & driving down delinquency. Investigated and resolved customers issues and complaints regarding operational matters. Handled all queries and resident feedback in a professional manner.

Greater Atlanta Area

Responsible driving down the delinquency for a community of 822 apartment homes. Initiated the Move-In Orientation program for the Atlanta region. Initiated a program of mentoring Assistant Property Managers while there was a transition of Property Directors on the community.

• Implemented Rent Policy program with 1,100 residents about the rent policy• Executed all move ins and move outs accounting statements • Process Dispossessory Warrants with PDQ or CSS• Assist with Marshall arrives for an eviction/set out• Provide resolutions when resident is dissatisfied at time of move in• Perform move out statements and submit to collections agency• Update spreadsheet for Loss of Income & Bank Rec• Maintained collections with Atlanta Housing Authority & process for requalification on 20% of property

Houston, Texas Area

• Collect over 300K for the Owner• Perform all evictions and liens and sales• Analyzed all rental applications• Oversee 3 Leasing Professionals & training• Complete weekly reports for the Owner• Acting Property Manager for 2 months for 798 residents• Retain renewal retention of 55%