Senior Analyst supporting our Global Research and Intelligence Team

Facilitate newly hired customer care apprentices in a classroom and on-job environment.

Service premium Cardmembers, primary Platinum Cardmembers.

Service Cardmembers calling regarding a variety of card products.

Provide customers with friendly yet efficient service* Educate customers about the different plans available to protect theirpurchases* Train and develop newly hired employees as well as provide furthertraining to employees with lower metrics* Use various reports to identify store’s overall metrics, provide feedbackto all department leadsAmerican Express Card Services Training Coach July 2007 – Current* Develop newly hired customer care apprentices* Act as a subject matter expert in a classroom setting* Provide timely and effective feedback in a fast paced environment* Think outside the box in order to meet deadlines and get the job done

Manage the logistics of driver’s routes* Supervise the package handlers to ensure on time delivery* Service client’s concerns and questions regarding the delivery of theirpackages